Duties and Responsibilities FINANCIAL RETURNS + Monitors competitors' activities and assists in marketing intelligence + Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business + Services existing business through management of account bases + Sell all facets of the hotel + Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business + Monitors existing business and inputs into sales strategy meetings to maximize business + Grows existing business and establishes and pursues leads which will develop business PEOPLE + Manage the corporate head office and the preferred hotel history for that company + Builds profile within local marketplace through attendance at various events and local marketplace + Travel when required to promote the hotel and develop potential business + Maintain regular contact with the IHG hotels in your region and the regional reservation office + Interfaces with operations on a timely basis + Initiates and prepares tenders for business + Assesses sales and marketing data + Assists with the preparation of new products and services + Assists in the evaluation of sales and marketing activities + Works with superior on manpower planning and management needs + Works with superior in the preparation and management of the Department’s budget GUEST EXPERIENCE + Demonstrate service attributes in accordance with industry expectations and company standards including: + Being attentive to Guests + Accurately and promptly fulfilling Guests requests + Anticipate Guests needs + Maintain a high level of knowledge which affects the Guest experience + Demonstrating a ‘service’ attitude + Taking appropriate action to resolve guest complaints + Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers + Conduct client interviews + Entertain clients + Review and update existing standards to ensure competitiveness RESPONSIBLE BUSINESS + Refers sales leads to appropriate personnel within the InterContinental Hotels Group + Develop and maintain a regular pattern of sales calls, meeting with principals of target market + Provides direction on, and conducts market research and analysis + Plan and conduct familiarization tours and site inspections + Analyses sales mix and likely impact on hotel goals + Implement direction from Director of Sales and Marketing and Regional Managers + Liaison with advertising agency + Stock control of collateral + Collateral input + Execute advertising/creative briefs in a timely manner QUALIFICATIONS AND REQUIREMENT + Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred. + 2 years related experience or an equivalent combination of education and experience + Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. + Problem solving, reasoning, motivating, organizational and training abilities. + Proficient in the use of Microsoft Office + Good writing skills Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.