Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description Summary

Apply now to start a new career fast!

Are you outgoing and energetic?

Job Description:

Are you looking for a place to make a great living AND make a difference?

Do you have a passion for helping people and appreciate a comfortable, well-designed home?

Competitive earnings potential -> Base Salary plus UNCAPPED commissions on WRITTEN Sales

Who are we?

La-Z-Boy is proud to be the most recognized furniture brand in the world! Ninety years after the business started and more than 50 years after we invented our first recliner, we are still re-inventing the industry! La-Z-Boy believes we can improve our customers lives by helping transform their houses into homes. Not many companies can say they are both a household name and one of the most innovative organizations in their industry.

We have the BEST customers in the world and are very selective about who we trust to care for them! We look for ambition, attitude, and integrity. If you have these key traits, we will train you on furniture product knowledge and sales.

Positive impact and strong influenceCommitted to delivering resultsSupportive coach and team developerCreative problem solving, persuasion, and negotiation skillsTakes InitiativeLively, outgoing, and drivenCustomer First Mindset

KEY RESPONSIBILITES:

Sales Culture and Promotions:

Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-BoyTeam with Store Manager, Designer and selling team to promote In-Home Design Sales program and drive store salesMaximize store promotions, marketing initiatives, and grass roots programsHires, trains and retains the highest quality team members who exhibit energy and enthusiasmCoaches to the Company selling model with the passion to drive real actionUses the Company metrics to coach the proper behaviors needed to be a world class selling organizationCreate an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals

People Development:

Train, coach and develop selling team on product knowledge and selling skills to achieve store sales goalsCreate a positive and exciting working environment for all store associatesHiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talentUtilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficienciesLeads with the highest ethical standards and demands the same from their teamsEnsures associates are provided the necessary tools to perform job responsibilitiesCoach and counsel team based on results including completing performance reviews

Store Standards / Operations:
Effective Manager on Duty (MOD)

Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture galleryKnow what is happening on the floor at all times. Be willing and able to jump into every sale and close itShow a sense urgency, enthusiasm and excitement with the staff and customers

Operational Excellence

Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store ManagerAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible for opening and closing of the storeMaintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities

Customer Experience Excellence:

Sets the highest standard for customer careEnsure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrationsMake sound business decisions to deliver customer satisfaction and promote team environmentOther duties as assigned

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.Three (3) to five (5) years sales experience with a proven track record of success is preferredPrevious supervisory experience is a preferredProficient in the use of Microsoft Office, including Word, Excel and OutlookExcellent communication, customer service, and organizational skillsInitiative to meet assigned goals, missions and objectivesStrong interpersonal skills to effectively communicate and build rapportAbility to effectively manage time and conflicting prioritiesStrong attention to detailAbility to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays

Sales Manager pay (2 plans, you get to choose!)

Sales Manager 1 - $20 an hour training pay (no commission) first 3-4 weeks, after training $10,400 per year paid bi weekly (most popular plan)

4% on individual written sales, other than La-Z-Boy Design sales, written by the Sales Manager, and 6% on individual written La-Z-Boy Design sales written by the Sales Manager

Sales Manager 2 - $20 an hour training pay (no commission) first 3-4 weeks, after training $26,000 per year paid bi weekly

2% on individual written sales, other than La-Z-Boy Design sales, written by the Sales Manager, and 3% on individual written La-Z-Boy Design sales written by the Sales Manager

Employee Assistance program (EAP):

At LaZBoy our employee’s wellbeing is a top priority!You will have access to talk confidentially with a licensed therapist (with topics such as: anxiety, depression, stress, grief, and relationships)Access FREE and DISCOUNTED resources for mental health, financial planning, legal advice, and caregiving referralsAccess to FREE online education resourcesFREE online will preparationHelp with better health care choices, like claims, billing, fee negotiation, and RNs who can explain diagnoses and treatments.

Benefits:

401(k)Dental insuranceFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceMAJOR FURNITURE DICSCOUNTS

Employee Rewards:

BRAVO POINTS – save up points rewarded by managers to spend on almost anything! From merchandise such as home supplies, electronics, apparel, event tickets, travel, mastery classes and more NAME BRAND ITEMS!

KEY RESPONSIBILITIES (other duties as assigned):

Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.Maintain strong knowledge of features and benefits of existing and new product lines.Resolve customer inquiries and escalate appropriately when needed.Promote in-home design program.Maximize store promotions, marketing initiatives, and grassroots programs.Collaborate with support teams to ensure operational excellence.Ensure proper execution of all existing and new systems and administrative procedures.

SCOPE & IMPACT: 

This position holds significant influence over the store's financial health, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

MINIMUM REQUIREMENTS:  

Education: High School Diploma or equivalent experience.Skills: Basic proficiency in Microsoft Office suite, effective communication skills, and customer service.Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

PREFERRED REQUIREMENTS: 

Proficient in using various technology tools and software.Strong organizational skills.Advanced interpersonal and communication skills.

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Ability to lift and/or carry up to 50 pounds.Ability to stand for long periods of time.Nearly continuous use of repetitive hand motions, hearing and listening.Often required to sit, walk, bend and stoopSubject to inside environmental conditionsAbility to pass background and drug screen.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect:

Total Compensation Range: $22,880 - $75,000Post-Training Base Pay: $11 - $18Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Quarterly bonus opportunity of $0 - $1,500, based on your ability to meet specific individual sales goals.

This position is responsible for exceeding sales and operational benchmarks, delivering an exceptional customer experience through the La-Z-Boy selling process, and championing the in-home design program. With a comprehensive understanding of product lines, the role focuses on maximizing store promotions and marketing efforts, as well as, collaborating with support teams to ensure operational excellence.

Training Pay: $15 - $20 per hour for 3-4 weeks (no commission or bonus)

Average Earning Potential After Training: $36,000 - $60,000 (inclusive of base, commission and bonus)

The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Weekly Hours:

40

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.