© 2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. HIEX_JD-Custom-Frontline_A_ENUK_06.2016 Sales Manager Job Band: 5 Department: Sales & Marketing Hotel Level: I-II Reports to: ADOS/DOS Job Purpose The Sales Manager is responsible for all local sales activities, accounts, and meetings in line with the annual sales and marketing plan. They work in a Smart and savvy way to achieve hotel budgets. They are creative in their approach and work towards a successful hotel sales strategy. At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile Duties and responsibilities Financial returns: • Monitors competitor’s activities and assists in marketing intelligence • Aware of sales strategy and goals when selling to negotiate optimum rate for the benefit of the business • Sells all facets of the hotel with a view to optimizing opportunities for revenue growth • Monitors existing business and inputs into sales strategy meetings to maximize opportunities • Grows existing business and establishes and pursues all appropriate leads • Assesses sales and marketing data • Stock control of collateral • Works with Leadership team in the preparation and management of the Sales & Marketing budget • Assist in the preparation of the annual departmental operating budget. © 2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. HIEX_JD-Custom-Frontline_A_ENUK_06.2016 People: • Manage key accounts and their hotel history • Travel when required to promote the hotel and develop potential business • Maintain regular contact with the IHG hotels in the immediate region and regional reservations • Travel when required to promote the hotel and develop potential business. • Interfaces with operations on a timely basis regarding future and existing needs for customers • Work with other department managers to ensure proper staffing levels based on guest volume. Guest experience: • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. • Develop and maintain relationships with key clients • Follows Holiday Inn Express behaviours when working with internal and external customers • Develop and maintain a regular pattern of sales calls, meeting with principals of target market • Provides direction on, and conducts market research and analysis • Develops and maintains contact business generators, meeting, and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely aligned to hotel business • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. • Builds profile within local market place through attendance at appropriate events • Entertain clients with a view to maximizing business opportunities • Liaison with advertising agency if and when required Responsible business: • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. • Develop awareness and reputation of the hotel and the brand in the local community. • Perform other duties as assigned. • Acting responsibly when working with hotel budget and expenses, seeking prior approval where required. © 2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. HIEX_JD-Custom-Frontline_A_ENUK_06.2016 Qualifications and requirements Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and three or four years’ experience in a hospitality or hotel sales and marketing setting or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.