General Information Location Bacolod City Job ID 3980 Job Category Operations Language Requirement English Description & requirements Description

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sales Manager for our Transcom Bacolod site.

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (through Transcom’s Tap Card Rewards)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Join our Transcom Family as a Sales Manager!

The Sales Manager is a dedicated resource under the program. The Sales Manager will be focused on facilitating huddle training about product knowledge and sales behavior best practices. The goal is to build the agent's confidence in the products and consultative sales behaviors. The Sales Manager will have continued XH BU support throughout their role. 

Direct Influence on Sales Performance and Product KnowledgeDedicated Resource to Champion the client’s Products, Services, and ProcessesFacilitate Huddles and TrainingBuild Agent Confidence in Products and Consultative SalesCoach and Mentor

The Sales Manager is an XH BU-funded initiative to influence sales performance and product knowledge/awareness. Each site selected to participate in the program has a dedicated resource to champion the client's products, services, and processes.

Facilitating Learning

Communicate product updates and enhancements related to clients thru formal learning sessions with production teamsWork with the Training team in facilitating up-training on agent sales skillsWork with the Quality team in identifying focus behaviors and trends to improve TSR and overall customer experienceLead client device and app demo sessionsManage the Demo Lab experience using the post-session surveyConducting agent huddle sessions to share content focused on best practices, products, and processes

Coaching & Mentoring

Coaching agents through STOP light sessions (i.e. side jack with the agent)Join Quality S4X calibration sessions with Training & Operations to provide recommendations on behaviors related to “Being An Ambassador”

In-Team and Program Collaboration

Work with the Quality team in:Analyzing key performance metrics on program and agent levelIdentifying data trendsAttend "Ambassador‟ update calls weekly with the Client Ambassador governance team and other ambassadorsProvide feedback on on-site activities and priorities to Client Ambassador Governance team

 

Administrative Tasks

Work with WFM and Operations in scheduling weekly huddles and smart home demo sessions for production teamsDocument the summary of weekly activities related to the Client Product Ambassador programMaintain Demo Lab inventory and required documentationDistribute onsite collateral and promotional materialSupport key product campaigns (Gold/Silver/Bronze moments)

 

Process Orientation

Ensure that the Client and Transcom standard procedures are implemented and complied with at all times.Responsible for keeping and archiving a library of product knowledge material/modules.Ensure that all product materials, equipment, and logistics are available and updated before training sessions

 

Culture

Promote a culture of customer experience excellence and know-how for all products and services delivered to clients and customers.Promote incentives and recognition at the site/sLiaise with Operations (Managers, Team Leads), Training and Quality, and other Departments to maintain communication and understand skills development requirements related to salesProviding feedback on Operations, and Training & Quality Governance for improving standards processes.

What we are looking for:

To be successful in this role you must…

University degree or equivalent experienceHave worked in training, quality, and/or operations business unitsHave worked on reports and metric analysis at a LOB or cluster levelHave experience in effective coaching related to behavior-driven feedbackHave managed multiple projects and initiatives, as lead or team memberBasic reporting and documentationBasic content creation/design for training materials

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.