As the flagship hotel of the Conrad Brand, come be part of the legacy as a Sales Manager at Conrad Orlando.  Join us in continuing to build a legacy within a brand you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton’s luxury portfolio is opened last year. 

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Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. 

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The stunning resort features 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), the award-winning Conrad Spa Orlando, two 18-hole golf courses, and 5 diverse food and beverage outlets. 

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The ideal candidate will have the following qualifications:

\n\nExcellent communication skills in all aspects: verbal, written and nonverbal.\n1-3 years of experience in a comparable position in a hotel operation - luxury experience is preferred.\nPossess excellent organizational and administrative skills.\nQuality driven with a passion for excellence in guest service and satisfaction.\nApproachable, open minded and fair.\nWillingness and capacity to learn and apply new systems.\nProficient in Delphi.fdc.\n\n

Desirable:

\n\nPrevious experience managing and/or coordinating the sales process preferably for a Luxury property.\nCapability to use Excel to generate and interpret data reports on business volume from sales territory and individual sales progress reports.\nCapability to use PowerPoint beyond required presentation skills and proactively create compelling up to date presentations for the sales team and other hotel departments to use in operations.\n\n

 

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Want to learn more? News Release on Conrad Orlando

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Why join the Conrad brand?

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The modern luxury concept empowers you to deliver:

\n\nPersonalized service with authenticity and passion\nImpactful experiences\nCreativity in our products and services\n\n

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What will I be doing?

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A Sales Manager is responsible for securing groups and conferences by building and establishing relationships with customers.  Hilton is looking for dynamic individuals who are well-rounded and business minded.

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The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. 

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Specifically, you would be reporting to the Assistant Director of Sales and be responsible for performing the following tasks to the highest standards:

\n\nResearch, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.\nRepresent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strive to maximize revenue and profitability for all hotel revenue streams.\nDevelop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.     \n\n

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

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Customer and Account Management:

\n\nActively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.\nDevelop and execute plans to engage in outside sales calls and customer events.\nBackup counterpart at the Hotel level to assist in the team efforts.\nDevelop, execute and communicate a monthly, quarterly and annual business plan for a designated market.\nMaintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.\nRepresent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.\nConduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.\nCoordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system.\nEnter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. \n\n

Prospecting:

\n\nResearch, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.   \nCreate and execute plan to shift share from the competition.\nEngage in outside sales activities to uncover needs, build relationships and to win new business.\n\n

Negotiations:

\n\nNegotiate contracts and commission agreements with end-user customers and intermediaries.\nProvide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.\nEngage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. \n

What are we looking for?

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To fulfill this role successfully, you should demonstrate the following minimum qualifications:

\n\nMinimum Education: Bachelor's Degree preferred\nMinimum Years of Experience:  Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.\nAdditional Requirements: Ability to travel on short notice and adaptable to schedule changes.\nHighly professional presentations and oral and written communication skills.\n\n

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline.\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO)  \nGo Hilton travel discount program \nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n