**Additional Information** **Job Number** 25083797 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam,VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Hotel%20Hanoi%2C%20No%208%20Do%20Duc%20Duc%20Road%2C%20Hanoi%2C%20Ha%20Noi%2C%20Viet%20Nam%2C) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **JOB SUMMARY** Leads and manages activities related to the sales functions for the property with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on the booking goals of direct reports. **CANDIDATE PROFILE** Education and Experience + 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in the sales and marketing or related professional area. OR + 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. **CORE WORK ACTIVITIES** **Driving Sales Opportunities to Maximize Revenue** + Conducts targeted account research to determine potential. + Solicits and qualifies existing and new accounts whose business opportunities meet company criteria. + Identifies, qualifies and solicits new group business to achieve personal revenue goals, while maintaining brand integrity. + Understands competitors' strengths and weaknesses, and knows how to sell against them. + Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). + Recommends booking goals for sales team members for the property. + Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). **Ensuring Exceptional Customer Service** + Displays leadership in guest hospitality, exemplifies customer service, and creates a positive example for guest relations. + Interacts with guests to obtain feedback on product quality and service levels. + Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract, and overall satisfaction. + Executes and supports the company’s customer service standards. + Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. + Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. + Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. **Building Successful Relationships** + Develops and manages relationships with key stakeholders, both internal and external. + Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. + Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. + Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers. **MANAGEMENT COMPETENCIES** **Leadership** + **Adaptability** – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. + **Communication** - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. + **Problem Solving and Decision Making** - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. + **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. **Managing Execution** + **Building and Contributing to Teams** - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. + **Driving for Results** - Focuses and guides others in accomplishing work objectives. + **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. **Building Relationships** + **Coworker Relationships** - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. + **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. + Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. **Generating Talent and Organizational Capability** + **Organizational Capability** - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. + **Talent Management** - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. **Learning and Applying Personal Expertise** + **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others. + **Business Acumen** - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. + **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. + **Communications and Media** - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. + **Devising Sales Approaches and Solutions** - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. + **Sales Ability: Persuasiveness** - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. + **Sales Call Facilitation** - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues. + **Sales Coaching** - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. + **Sales Disposition** - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. + **Supporting Sales Implementations** - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty. + **Sales Opportunity Analysis** - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans. + **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities. + **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). + **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. + **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. + **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents. + **Writing** - Communicates effectively in writing as appropriate for the needs of the audience. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.