Sales Manager - Education **General Information** Req # WD00074675 Career area: Sales Country/Region: Malaysia State: Selangor City: Petaling Jaya Date: Thursday, January 9, 2025 Working time: Full-time **Additional Locations** : * Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Job Summary:** The Account Manager will be responsible for managing and growing relationships with public & private educational institutions. This role involves working closely with business partners and clients to understand their needs, ensuring the successful implementation of our solutions, and driving customer satisfaction and retention. **Key Responsibilities:** + **Client Relationship Management:** Serve as the primary point of contact for assigned public & private educational institutions, building and maintaining strong, long-term relationships. + **Solution Implementation:** Oversee the deployment of our products and services within client organizations, ensuring successful implementation and adoption. + **Needs Assessment:** Conduct thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges. + **Performance Monitoring:** Track and analyze the performance and impact of our solutions within client environments, providing regular updates and recommendations for improvements. + **Problem Resolution:** Address and resolve any issues or concerns that clients may have in a timely and effective manner. + **Collaboration:** Work closely with internal teams, including Sales, Customer Support, and Product Development, to ensure alignment and successful project execution. + **Sales Growth:** Identify opportunities for upselling and cross-selling additional products or services that align with clients' needs. + **Reporting:** Prepare and present reports on client progress, satisfaction, and potential areas for growth to internal stakeholders. **Qualifications:** + **Education:** Bachelor’s degree in IT, Business Administration, Marketing, or a related field. + **Experience:** Minimum of 3-5 years of experience in account management, sales, or client services, preferably within education sector. + **Knowledge:** Strong understanding of the public & private education ecosystem, related IT solutions and business environment including current trends, challenges, and regulatory requirements. + **Skills:** Excellent communication, negotiation, and interpersonal skills. Ability to develop strategic plans, lead internal stakeholders in achieving account objective, and portray as IT advisory to customers. + **Travel:** 30% travel is needed **Additional Locations** : * Malaysia - Selangor - Petaling Jaya * Malaysia * Malaysia - Selangor * Malaysia - Selangor - Petaling Jaya