Job Title:

Sales Manager (Hong Kong)

Job Description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

We are looking for a Cantonese & English speaking Sales Manager (On-site) to join one of our exciting, expansion projects.

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

As a Sales Manager in our team, you will:

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfactionProvide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-dateBe an enabler to remove roadblocks and help team to resolve challenges to support sales opportunitiesMonitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team membersAnalyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territoriesStay current on developments in client services and within the market and ensure the team is informed on the latest trends and market Be a point of escalation for our clients and respond promptly to any issuesMaintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developedWork with client contact on reporting and forecastingEnsure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)Work with client contact on reporting and forecastingCoordinate team incentives and Sales Performance Incentive FundsPartner and build business relationships with all partners to ensure customer expectations are met

We’ll be a great match if you have:

8+ years proven work experience in a sales roleA passion for customer experience and driving team resultsExperience in operations and strategy buildingExcellent Coaching historyA record of developing and retaining great employeesExperience maximizing revenue through best practicesExperience working with Salesforce.com or similar CRMExperience finding solutions as a managerChange Management skills

Location:

CHN Suzhou - Unit 2605B，26th Floor，West Tower，China Overseas Fortune Center

Language Requirements:

Chinese (Required), English (Required), Yue (Cantonese) (Required)

Time Type:

Full time

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