Lifecycle Services Sales Manager:

Job Summary:

Responsible for driving the sales and growth of lifecycle services within the Installed Base of Gas Chromatographs, Gas & Liquid Analyzers, Spare Parts management. This includes handling the sales of Service Agreements, Upgrades, Calibration, Maintenance, Asset management, and other lifecycle solutions. The role requires a combination of technical expertise in instrumentation and strong sales capabilities to develop long-term customer relationships, provide consultative services, and ensure customer satisfaction throughout the product and service lifecycle.
 

In this Role, Your Responsibilities Will Be:

Sales Strategy & Execution: Develop and implement a comprehensive sales strategy to promote lifecycle services for installed base, including Maintenance Contracts, Calibration services, Upgrades, Repair services, and Parts. Drive the sales pipeline for lifecycle services from initial lead generation to contract negotiation and closing. Customer Engagement & Relationship Management: Build and nurture positive relationships with key decision-makers and team members within customer organizations. Serve as a trusted advisor to customers, offering tailored solutions to meet their lifecycle service needs. Proactively manage and grow customer accounts, ensuring high levels of customer satisfaction and retention. Technical Expertise & Consultative Selling: Leverage deep technical knowledge of instrumentation (Gas and Liquid Analyzers) to understand customer challenges and provide valuable solutions. Conduct service presentations, and technical discussions to effectively communicate the benefits of lifecycle services. Analyze customer requirements and recommend customized service agreements based on the specifics of their instrumentation and operational needs. Sales Forecasting & Reporting: Manage the full sales cycle, including prospecting, needs assessment, proposal generation, and contract negotiation. Provide regular sales forecasts and updates to senior management, tracking key performance metrics, opportunities, and progress toward sales targets. Utilize CRM tools to manage the sales pipeline and customer interactions efficiently, ensuring timely follow-ups and accurate records.
  Who You Are? 5+ years of sales experience in Analytical Products and Systems in Oil & Gas, Petrochemical industries, with a focus on selling lifecycle services (e.g., maintenance, calibration, upgrades, asset management). 
  For This Role, You Will Need: Graduate Engineer with Degree level in field like, Instrumentation, Petroleum or, equivalent. Experience in Microsoft application (Excel, PowerPoint, Outlook)  Instrumentation and Oil & gas Industry knowledge  Strong business skills & commercial awareness  Ability to communicate and deliver the business-based value messages
  Preferred Qualifications that Set You Apart: Having worked for Process analytical products or system in O&G &/or Refinery & Petrochemical industry Instrumentation Long Term Service Agreements Selling/Knowledge in Off-shore Oil & Gas customers in French Speaking or West Africa will be added advantage.   Our Offer to You!
We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

 

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.