**Key Responsibilities** **MICE Sales and Revenue Generation** + Develop and implement sales strategies to drive revenue from the MICE segment in alignment with the hotel’s overall business goals. + Identify and acquire new MICE clients through prospecting, networking, and partnerships with event planners, corporates, and industry stakeholders. + Maintain and grow relationships with existing clients, fostering loyalty and repeat business. + Prepare detailed proposals, quotes, and contracts, ensuring competitive pricing and adherence to brand standards. + Achieve or exceed sales targets and KPIs related to MICE revenue. **Client Relationship Management** + Serve as the primary point of contact for MICE clients, providing expert guidance and tailored solutions to meet their event requirements. + Conduct property tours and showcase the hotel’s meeting and event facilities, guest accommodations, and unique offerings to potential clients. + Address client inquiries promptly and professionally, ensuring a high level of satisfaction throughout the sales process. **Event Planning and Coordination** + Collaborate with the Events, Banquet, and Operations teams to ensure the seamless planning and execution of MICE events. + Provide detailed briefs to operational departments, including event schedules, room setups, catering requirements, and AV needs. + Attend pre-event meetings with clients to confirm details and offer solutions for any last-minute changes or challenges. + Be present during major events to ensure smooth execution and to address any client concerns on-site. **Market Analysis and Reporting** + Monitor market trends, competitor activities, and client preferences to identify opportunities and adapt strategies for the MICE segment. + Maintain an updated database of leads and clients using the hotel’s sales management system (e.g., Opera or Delphi). + Prepare regular reports on sales performance, pipeline activity, and market insights for the Director of Sales & Marketing. **Collaboration and Representation** + Work closely with the Sales, Marketing, and Revenue teams to ensure consistent messaging and maximize revenue opportunities. + Represent the hotel at industry trade shows, networking events, and sales missions to promote the property and build relationships with key stakeholders. + Act as a brand ambassador for InterContinental Chiang Mai The Mae Ping, upholding the highest standards of professionalism and excellence. **Brand and Luxury Standards** + Uphold the InterContinental brand promise by delivering personalized, high-touch service to clients and event attendees. + Ensure all MICE activities reflect the hotel’s commitment to luxury, excellence, and attention to detail. **Qualifications and Experience** + Bachelor’s degree in Hospitality, Business Administration, or a related field. + Minimum 3-5 years of experience in MICE sales or a similar role within the luxury hotel industry. + Proven track record of achieving sales targets and developing successful client relationships. + Strong knowledge of MICE industry trends, event planning, and luxury hotel operations. + Proficiency in sales management systems (e.g., Opera, Delphi) and Microsoft Office Suite. + Excellent communication, negotiation, and presentation skills. + Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. + Positive attitude, high level of professionalism, and a client-focused mindset. + Fluency in English is required; additional languages are a plus. + Willingness to travel for client meetings, trade shows, and networking events. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.