We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. 

Position 

This is a temporary staff position at Voucher Store in Tokyo, Japan.  The casual agreement has 1 year term with the option of renewal when agreed by both parties.  This person will report to Director of Tokyo Office.  This person will work for the daily operation for Voucher Store Japan under the instruction of the responsible person for Voucher Store. 

Key Responsibilities 

1. Voucher Store Assistant 

Follow the instructions from the colleague who is responsible Voucher Store in the office and provide the required supports  Follow the designated process and complete the voucher delivery.  Receive the orders in email and verify the information  Enter the information in MS Access application  Issue the invoice for the orders by MS Access application  Issue the quotation if required  Confirm the payment (bank transfer, credit card, on-credit)  Create the data for approval and issue the voucher by internal system  Deliver the vouchers by using MS Access application  Take the backup data and save it appropriately  Professionally respond to the inquiries about vouchers by email or phone call  Receive the calls for credit card payment and manage the information appropriately  Provide/Receive double check on the voucher operation process when required  Create and submit the required voucher reports on time  Comply to PMS and ISO during the voucher operation procedure  Communicate with the internal stakeholders to resolve any issues or to complete the tasks in Japanese and English as required 

2. Other support work 

Provide support to the Sales Team for backend tasks when ordered by the reporting manager  All other associated tasks  Ideal candidates for this position are those who;  Bachelor's Degree  Have customer facing experience and can communicate via phone and email without any inconvenience in Japanese.  Communicate in native Japanese. Required communicating internally in English in writing & reading as well.  Have basic understanding of MS Office Applications. Experience of using MS Access application is a strong plus.  Have experience and understanding of both International and Japanese work cultures  Can perform work in accordance to both the company and team policies  Is positive, a team-player, fluid communicator, respectful and has the “can-do” attitude.  Has a professional mindset/attitude/accountability towards work  Can adhere to unobtrusive manner that is appropriate to working professionals 

Desirable Experience and Qualifications 

Experience in a company with Privacy Mark/ISO management is preferred but not mandatory.  Basic experience in accounting is preferred but not required.  B2B or B2C client/customer facing experience required.  Experience of the order processing and sales operation required. 

Working Arrangements 

Working hours per day minimum from 9am to 1pm (4 hours a day)  Working days per week Monday thru Friday  Paid by worked hours  Work at Tokyo office.  Remote work is authorized per approval each time  Annual contact with renewal option