Sales Operations Analyst
ChenMed
**We’re unique. You should be, too.**
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Training Specialist provides broad-based internal business consulting specialized in integrating people issues with business strategy. The incumbent in this role is responsible for enhancing our organization’s performance, productivity, and profitability through its people. His/her focus areas include learning and development, talent performance management, culture and strategic change, and employee engagement.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Learns training content (including systems where applicable) and delivers effective, consistent training using approved training materials.
+ Participates in train-the-trainer sessions with instructional designers and SMEs.
+ Travels to conduct team-facilitated train-the-trainer and end-user training on process, tools, systems, roles/responsibilities, and soft skills.
+ Participates in continuous improvement sessions with instructional designers, SMEs, market and national stakeholders, and other master facilitators.
+ Supports training material updates and enhancements with direction from an instructional designer and in collaboration with other facilitators and SMEs.
+ Conducts administrative work such as preparing for sessions, sending post-class communication and follow up, and tracks training completions.
+ Performs other learning and development-related activities, as necessary.
+ Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
+ Good business acumen and acuity
+ Keen knowledge and understanding of standard Training Specialist functions, practices, processes, and procedures
+ Familiarity with competency-based learning
+ Familiarity with learning management systems (LMS) preferred
+ Advanced mastery of using in-person and remote delivery training tools such as PowerPoint, Prezi, GoToMeeting, LiveMeeting, Adobe Connect, RingCentral, WebEx, SharePoint, and/or other similar learning development and delivery tools
+ Superior research, analytical, and problem-solving skills
+ Demonstrated capabilities in teamwork, leadership, and judgment
+ Self-motivated and metrics-oriented
+ Strong commitment to developing and coaching others
+ Excellent written, verbal, and nonverbal communication skills
+ Production of high-quality deliverables quickly and without errors (punctuation, content, formatting, spelling, etc.)
+ Ability to rapidly master new systems and tools and effectively teach others
+ Ability to pose effective questioning and facilitation techniques to influence learners with self-awareness, self-discovery, and learning
+ Strong learning agility and flexibility
+ Ability to apply prior knowledge and insights in a fast-paced, ever-changing environment
+ Advanced Microsoft Office skills:
+ PowerPoint – graphics, animation, master slide formatting, notes development, and basic storyboarding.
+ Word – reference and table creation, master formatting, and document structuring.
+ Excel – tracking, sorting, filtering, conditional formatting
+ Proficient in a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
+ Ability and willingness to travel locally, regionally, and nationwide up to 40% of the time
+ Spoken and written fluency in English
+ This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
+ Associate Degree in related field required.
+ Bachelor’s Degree preferred.
+ Three (3) + years Salesforce experience, including advanced reporting and basic administration.
+ Previous experience in Healthcare vertical highly preferred.
+ Previous knowledge of Healthcare applications a plus.
+ Strong computer skills in Microsoft Office (Outlook, Word, PowerPoint), with Advanced proficiency in Excel and Access.
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)
Current Contingent Worker please see job aid HERE to apply
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