Responsibilities Candidate Attributes: High level of focus and energy Analytical mind set Desire to learn new processes Proactive self-starter, able to work unsupervised within agreed timeframes. Excellent written and verbal communication skills. Strong social skills, able to work effectively with diverse stakeholders within the organization. Responsibilities & Deliverables: Your deliverables as a Sales Operations Analyst will include, but are not limited to, the following: Resolving issues raised by the sales organization via the Sales Operations Support Services ticket queue. Partake in weekly Executive Deal Desk meetings in an administrative function to ensure all points are captured, and the CRM system is updated accordingly with actions to be followed on. Work with business partners in the creation of quality reports and analysis based on their needs – e.g. focus opportunity reports from Salesforce.com, and sales performance metrics in Microsoft Excel. Gather requirements and suggest appropriate solutions Contribute to continually improve business processes Provide regional sales with ad-hoc Salesforce.com and pricing training Assist in the documentation of CRM tool change requests – Business Requirements, Test Scripts, etc. Assist in pre-production testing of CRM change requests. Required Experience: Degree from a top-tier university, ideally within an analytical or mathematical discipline, but not mandatory 1-5 years of experience Excellent working knowledge of Microsoft Excel and PowerPoint Understanding of the role CRM systems (Salesforce.com preferred) have within the sales organization The ideal candidate will have experience working within a sales or sales operations environment within a software organization