Key Responsibilities: + Order Processing Support: Facilitate timely and accurate order processing. + Sales Information Management: Maintain up-to-date records and documentation. + Data Entry and Accuracy: Work predominantly with Salesforce, ensuring precise data entry and monitoring data accuracy. + Case Queue Management: Efficiently manage work requests and prioritize tasks. + Stakeholder Alignment: Foster collaboration with SOP, Client Success, Pre-Legal, and Sales Operations. + Expectation Alignment: Align expectations, key deliverables, and priorities among internal stakeholders. Core Values: + Cultivate positive working relationships with all contacts. + Prioritize customer satisfaction and individual/team performance. + Pursue ongoing training and certification to excel in daily responsibilities. Accountabilities: + Administrative Support: Assist sales and Account Support Managers with tasks such as order processing, sales information management, data entry, and data quality monitoring. + Stakeholder Alignment: Collaborate closely with key internal stakeholders, including SOPS, Client Success, Pre-Legal, and Sales Operations, to ensure alignment on requirements and deadlines. + Timely Execution: Ensure deadlines and service level agreements (SLAs) are consistently met. + Data Quality Enhancement: Work collaboratively with the sales team to improve data quality. + Proactive Problem-Solving: Identify and address internal roadblocks to prevent disruptions in client service. + Deliverable Management: Manage deliverables and communicate anticipated timelines effectively. + Relationship Building: Cultivate strong working relationships with internal stakeholders. + Performance Excellence: Meet KPIs consistently and seek opportunities to enhance sales process efficiency. + Best Practices Sharing: Document and share best practices, especially related to complex client contracts. + Cross-Functional Collaboration: Maintain relationships with key partners and back-office teams. + Process Improvements: Recommend workflow modifications to enhance overall efficiency. Qualifications: + Bachelor’s Degree on any course with equivalent related experience required, no major Bachelor Course requirement. + Background in other platforms aside from Salesforce, CRM, Power BI experience is a plus + Experience with Salesforce platform, preferred + Experience Sales support (or added technical background a plus) + Experience working with various Microsoft technologies including MS Office (preferably with advanced MS Excel Skills) + Excellent verbal, written and interpersonal communication skill. + Previous experience in a telephonic, helpdesk, sales, fulfillment or any customer contact support is preferred. 1-2 years job related experience. + Customer service orientation; Ability to troubleshoot and resolve a combination of basic customer inquiries and technical issues. + Demonstrated adaptability to a rapidly changing environment and able to adapt to non-traditional work hours to support a global organization that may include following a flexible schedule. + Extensive PC knowledge, working knowledge of Windows operating systems, and MS Office applications, especially Excel functions such as duplicate checking and VLOOKUP’s as tools for day-to-day operations. + Ability to adapt to various communication methods including telephone, in-person, email, Webinars, video conferencing, facilitation of virtual trainings and related events including talking with company members located in foreign countries. + General understanding of business principles and typical business practices across Sales Leads to invoice processes competencies listed below but not limited to: + Developed professional role with working knowledge in own discipline + Solving a range of routine operational problems + Demonstrates some proficiency with concepts and processes + Analyzes possible solutions using standard procedures + Receives a moderate level of guidance and direction from more senior level roles + Clear communication skills + Experienced in working in global sales environment + Experienced in working on multiple deadlines and prioritized accordingly + Highly organized, used to working on multiple projects and deadlines + Ability to quickly identify key terminology to assist with appropriate solution needs of internal clients. + Ability to coordinate efforts with other internal resources/teams to resolve and escalate customer service and other issues. Additional for internal applicants: + Must be in current role for 1 year + Must not have received any Disciplinary Action within the past 12 months + Must not have any Attendance and Punctuality issues in the past 12 month + Must have a Successful or above rating in the last Enabling Performance cycle LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.