Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

This position is within the Specialty Diagnostics Group at Thermo Fisher Scientific. The ideal employee can be remotely based in the central or eastern time zone, Europe or Asia.

Discover Impactful Work

As a SalesForce.com Support Specialist, you will support the users of our SalesForce.com

system. Will provide guidance on the usage and policies of the system. Working with the team, this role will define and document business specifications, application functionality, and workflow requirements. This position will define test plans, test scripts and conduct business testing. Working with business and technical resources, members of the CRM team, divisional representatives and IT, you will support new releases through testing and communication.

A Day in the Life

Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene

Support the CRM user community and the software development/technical teams through which requirements and support flow

Capture business requirements from business community and IT community

Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM

Provide day to day business user support of CRM system

Creation & Maintenance of production quality operational dashboards, data reports and analysis

Training to small groups via web

Document data and system improvements or change requests

Communication of changes and issues within region supporting

Perform testing on issues and improvements

Act closely with system collaborators from all divisions in the business

Support CRM//Power BI/CPQ Projects as needed

Support of SalesForce.com user submitted tickets

Other Duties as assigned

Keys to Success

Education

Bachelor’s Degree from an accredited higher learning institution preferred

Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree.

Experience

1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred

Experience with eliciting information from users to support SalesForce.com

Knowledge, Skills and Abilities

Must be results oriented with a good attention to detail

Experience leading projects and timelines

Must have strong written and oral communication skills, proficient in written & oral English

Interact professionally with a diverse group of domain authorities, managers, and executives

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The salary range estimated for this position based in New York is $60,000.00–$83,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards