Sales Operations Director, Cairo Apply now Save jobSaved job

Sales Operations Director, Cairo, Egypt

At TTEC, we’re all about the Human Experience. Elevated. As a Sales Operations Director working onsite in Cairo, Egypt you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

This is a new and strategically important role that will be responsible scaling the operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue-chip client in a matrixed organization. 

What you’ll be doing:

Own the client relationship and sales operation in Cairo for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives. 

Provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality.   This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations and helps evolve early stage ideas into future-growth initiatives. 

Responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation. 

Your Responsibilities:

Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financialsManage day-to-day operations and deliverablesImprove the key success metrics Develop a strong operating model to ensure rigor behind the below accountabilities: Revenue Forecasting accuracyRevenue and margin goalsClient, customer, and Employee satisfaction scoresIndirect below operational modelPartner with the client on communication and changes and ensure that messaging reaches all employees.Developing sales teams and leaders Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategy

The skills you’ll need:

An ability to lead and partner successfully with teams, management and clientAn ability and a system to deliver multiple, complex, on‐going tasks and projectsA high level of integrity, judgment and follow throughA strong track-record in coaching, people, and leadership skillsAn ability to execute and maintain best in class Sales methodology practicesStrong attention to detailData driven decision making skillsStrong analytical, verbal and written communications skillsTechnology acumen and reportingAn ability to drive innovation to accelerate business growth A solution orientated approach to problem solving

Minimum Qualifications: 

Strong experience in sales operations management ideally within a call centrePeople management experience with proven record of successExperience in building executive relationships with internal and external stakeholders

What We Offer:

Competitive SalaryVariable incentive bonus planTuition reimbursementGlobal career mobility Employee recognition programsProfessional developmentState of the art technology which allows for seamless global connectivityRich wellness program and health incentives

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

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Location/Division Cairo, Cairo Governorate, Egypt Job Requisition 040F3 Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs Sales/BD Rep. Cairo,Egypt