Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Sales Operations, Fulfillment and Field Operations leader is a key part of the Commercial Revenue Operations of Kuiper. They will drive the processes in delivering and provisioning services to subscribers, ensuring a smooth and efficient customer experience. They will also optimize the efficiency and effectiveness of field technicians and teams responsible for installing, maintaining, and repairing infrastructure and services. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders.

Key job responsibilities
- Streamline fulfillment lifecycle by analyzing order processing times, shipping methods, and delivery performance.
- Implement workflows using business process management (BPM) automated tools and improve efficiency in various fulfillment stages, from order receipt to delivery.
- Provide data-driven insights to inform improvements to order routing, delivery optimization, and overall fulfillment efficiency.
- Drive effective inventory management with forecasting demand, optimizing stock levels, and managing inventory across different locations to minimize stockouts, reduce storage costs, and ensure timely service provisioning.
- Develop returns processes, including clear policies, easy-to-use return portals, and efficient processing.
- Implement the necessary technology integrations to improve technician productivity.

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.