Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Sales Operations, Onboarding and Order Management leader is a key part of the Commercial Revenue Operations of Kuiper. They will build and run processes to ensure a smooth, efficient, and compliant transition of new and renewed B2B clients from contract signing to recording. The role serves as a bridge between sales, sales operations, deal desk, legal, Field Operations, Customer Success, and Service Delivery teams, ensuring all contractual obligations are documented and executed. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders.

Key job responsibilities
- Monitor and improve key metrics such as First Time Right, Compliance Error Rate, Revenue Realization time post contract signing, and Cost Per Onboarding.
- Drive processes, procedures, and policies for B2B Contract Onboarding.
- Own and maintain a comprehensive contract database and documentation.
- Ensure the team meets Turnaround Time targets and all Sales/Sales Operations queries are answered within target timelines.
- Document and standardize onboarding procedures for different client segments and service types.
- Liaise with legal teams to build and own contract templates, revisions, and backup clauses.
- Identify opportunities for process improvement and automation.

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.