At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Sales Operations Specialist at Infobip you will play a critical role in driving the success of the Sales and Revenue team by ensuring accurate target setting, evaluating sales forecasts, and delivering actionable insights to support data-driven decision-making for senior leadership. This role requires a highly analytical and detail-oriented individual with strong communication skills and a passion for optimizing sales processes and strategies.

Responsibilities

Assist with quality control and assurance by auditing tickets, responses, and resolutions for CRM.

Manage escalated customer issues by coordinating communication between internal departments.

Help develop and implement processes for various customer service activities.

Participate in process improvement initiatives related to process optimization, sales cycle and CRM.

Monitor KPIs and report performance revenue metrics for senior leadership in the region and HQ.

Collaborate with leadership to establish sales targets for the team, analyzing the historical data and market trends to inform quota allocation and goal-setting processes.

Review and analyze sales forecasts to ensure accuracy and identify risks or opportunities. Supporting regional leadership with regular reporting and insights on sales performance.

Prepare dashboards and reports to guide leadership in making strategic decisions.

Conduct ad hoc analysis on sales performance and market conditions as needed.

Calculate sales team commissions and bonuses in alignment with company policies and goals.

Ensure transparency and accuracy in compensation structures, including the communication of changes.

Lead initiatives to optimize CRM usage, ensuring data accuracy and consistency.

Act as the primary liaison for communicating updates and enhancements to the CRM platform. Be the bridge among HQ team and regional team.

Qualifications

Bachelor's degree in business administration or a related field.

Proven experience in sales operations, revenue operations, or a similar role within a technology company.

Strong analytical and problem-solving skills with advanced proficiency in Excel and BI tools (e.g., Tableau, Power BI).

Excellent communication and interpersonal skills.to collaborate effectively with cross-functional teams.

Ability to analyze data and make informed decisions.

Hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and the ability to manage and improve workflows.

Detail-oriented with the ability to manage multiple priorities and deadlines.

Proficient in English (nice to have Spanish and/or Portuguese)

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.