About the Role: As a BPO Sales Operations Specialist, you will perform the following (but not limited to) duties and responsibilities: 

Participate in continued education efforts from the Client's Training Team (i.e. refresher training, policy update content review, etc.) Attend and participate in all Client facilitated T3 (train-the-trainer) sessions for updated and new materials, which may include, but not limited to: (1) taking the course as a learner, and (2) co-delivering the course with a tenured instructor (ACN or Client) and pass a Training QA on the material; (1) preparing pre-read materials, and (2) attending a virtual coaching session Planning, design, and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices Flag any discrepancies in the training material to the Client's Training Team • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary Support stakeholders through performance consulting to qualify development and training requests Maintain enablement content materials providing feedback to curriculum design team to ensure content is up-to-date and relevant Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updates Analyze training needs and develop strategies to improve courses and training documentation Ongoing evaluation of certification processes/procedures/ enablement content; improve training effectiveness by participating in development of new approaches, techniques, and materials