About UsSophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. 
Role SummaryTo be the first line of support in rendering quality assistance to each salesperson, enabling them to book business with Sophos. Sales Operations Tier 1 Support will act as the liaison between internal departments to fix issues, coordinate requests, and disseminate information among Sophos employees, including but not limited to Sales, IT, Finance, Order Processing, Support, Pricing Operations, Marketing, and Regional Sales Operations. This incumbent will report to the Sales Operations Team Leader – Manila and have a dotted line to the Sales Operations Manager.What You Will DoEnsuring that all tickets are handled in a timely manner. This includes, but is not limited to:Quoting assistance and margin change requestsDeal registrationIncumbencyAccount and opportunity territory alignmentsConsolidation requestsProviding individual quote support to repsProviding basic CRM training to reps Easily identify and prioritize tickets according to business needs.Evaluate information collected from multiple resources, resolve conflicts, and render a high level of support.Easily adapt to a very fast-paced environment and multitask effectively. Proactively participate in all global projects.Ensure data integrity, quality, validity, and cleansing:Analyze and clean CRM data by understanding Sophos businessAssist with data cleansing from company acquisitionsResearch and investigate data irregularities/anomaliesMaintain requests according to departmental practices with the ability to prioritize multiple responsibilities.Assist the manager with projects as needed and perform other duties as assignedWhat You Will BringKnowledgeable with CRM and Sales Forecasting SystemsProven experience in managing Channel Partners in a Technology EnvironmentKnowledgeable with Microsoft ExcelA strong team playerMust have good communication skillsAttends meetings in different time zones if neededMust maintain confidentiality at all timesWilling to work EMEA hours (3 PM - 12 AM)#LI-FC1#B1#LI-Hybrid
Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit·   Employee-led diversity and inclusion networks that build community and provide education and advocacy·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities·   Global employee sustainability initiatives to reduce our environmental footprint·   Global fitness and trivia competitions to keep our bodies and minds sharp·   Global wellbeing days for employees to relax and recharge ·   Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 
Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.