Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of .Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The Opportunity
Working independently and in a team environment with minimal supervision. This position requires developing rapport with customers, field sales/clinical personnel, and other key internal stakeholders via verbal and written communication. Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches. May be assigned to assist on projects within the Customer Service department. This job requires familiarity with most of the department work processes, being highly knowledgeable regarding products, systems, and services.
What You’ll Work On
May demonstrate basic project management skills by acting as a project lead on small, well defined projects.Provides inventory support for products and services accurately, expeditiously, and under special circumstances.Create and maintain PPR (Product Partner Range) records ensuring approved shipments to end-users.Guarantee integrity of database, including frequent monitoring of open orders, open deliveries, blocked revenue, etc.Approval of Security Requests and Periodical Access review.Performs data analysis to identify trends and opportunities for process improvements and workflow changes.Material Master maintenance, including creation of new materials, sub-extension of existing materials, follow-up on data maintenance of other departments (WM, planning, sales organization, quality, … views).Participates on cross-functional teams, representing Customer Service & Sales Ops, where judgement and initiative are required in resolving problems and making recommendations.Ensure maintenance and continuous improvement of the business systems, Supply Chain and Customer Service processes, considering divisional business requirements, financial reporting objectives and corporate ERP strategies.Be the point of contact for master data, manage the on-time completion of master data and communicate with all relevant stakeholders to meet deadlines.Plans, organizes, and prioritizes own daily work routine to meet established schedule.May create and analyze ad hoc reports as requested by the business unit.May perform specialty transactions which are more complex in nature and may require expanded and creative solutions not in line with normal processing.Keep current on all products offered by the company. Monitor, understand, and implement changes in regulatory requirements or CS processes.Required Qualifications
Demonstrate organizational & analytical skills, initiative, and attentiveness to detail.Ability to work under general supervision while handling multiple projects simultaneously and provide management status updates.Demonstrate interpersonal & communication skills, including the ability to listen, resolve problems, handle unresolved issues, delays, and unexpected events, while effectively communicating and maintaining rapport with sales representatives, customers, and other key stakeholders.Demonstrate keyboard and personal computer skills (experience with Microsoft Office including Excel, Word or equivalent applications required).Profound knowledge of ERP systems (SAP & EDI is an asset).Ability to work in a highly matrixed and geographically diverse business environment.Ability to work within a team and as an individual contributor in a fast-paced, changing environment.Bachelor’s degree or equivalent combination of education and work experience.Minimum of 4 or more years of demonstrated experience in a customer service or closely related environment.Experience with lean tools and methodology a plus.Apply Now
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $52,000.00 – $104,000.00. In specific locations, the pay range may vary from the range posted.