Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Roche Services & Solutions (RSS) - Budapest, Hungary

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.
 

As a Sales Order Processing Analyst you will execute the day-to-day activities according  to  the  agreed  service  level  and  in  compliance  with  the  SOPs  of  the  respective business   sub-process,   propose   process   and   system   improvements   and   contribute continuously  to  the  improvement  of  the  performance  of  the  SSC.  Your  main  daily  job  will  be  to  handle  orders  coming from  pharmacies, hospitals and wholesalers.

The Opportunity:

Performing complete, stringent, and timely financial tasks while supporting daily affiliate operations.

Controlling, validating, and modifying customer orders in OCR/SAP, and blocking orders as required by regional processes.

Identifying and resolving issues, analyzing root causes to prevent recurrence, and making decisions within defined criteria.

Collaborating with the local affiliate's customer service team and ensuring precise administration.

Participating in stakeholder calls, team meetings, and workshops to maintain effective communication.

Proactively fostering team cooperation, assisting colleagues, and handling various cross-functional or cross-geographic tasks as business needs evolve.

Who you are:

University or College Education

1-2 years of related experience desirably in an SSC environment or experience in data entry 

Good communication skills

Experience with SAP is an advantage

Proficiency in English and Spanish

In exchange we provide you with:

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

Excellent benefits & flexibility:  competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office day/week on average).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:  https://go.roche.com/budapest-data-privacy-notice-candidate

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.