This employee operates the day-to-day lead program for the region. Achieves individual quality and productivity goals in accordance with established objectives Assists with driving revenue growth across the region JOB FUNCTIONS Follows up on needs for the patient from Chart note review Identifies and processes leads across assigned region Acts as a liaison between hospitals, clinical staff, health plans, providers, and patients to process referrals Documents referrals, communications, actions, and other data Trains center staff on leads, managing best practices Calls MD and Patient to discuss leads and needs Supports the organization in achieving targets