Main TasksCreate / validate quotation and invoice to internal and external customersSupport quotation and purchase order process on tools and spare parts sales through SAP/CRMCoordinate sales and service activity in SAP/CRM, maintain and ensure proper entries of sales, service labor and parts transactions. Closely work with sales and service team.Generate data for monthly/weekly report upon requestUsing CRM data for statistical analysis to support business.Provide timely support on related service activities and follow up discussionsAssist goods and sample return, exchange, or cancellation process by working with logisticsMaintain customer, vendor, forwarder profile, service contract, and material master data in SAPCoordinate with logistics and finance team follow-up on customer payment/deliverySupport back office administration work and other ad-hoc supportFacilitate internal and external communication and alignment with sales operation, logistics team, and headquartersSysten testing for all changes updates and follow the global testing plan

Requirements

Education

Bachelor degree in business administration, management or relevant field

Experience

2 years or above in sales and/or service administration (e.g. SAP/CRM experience)Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration.

Other skills

Middle or above English communication and writing capability. Fluent in mandarinIT skills: all Office software, especially ExcelKnowledge/skills: Customer Service, Data Management & ReportingPersonality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-orientedGood communication skills cross functions and regionsKnowledge on SAP/CRM and logistics; semiconductor experience is a plus

Your ZEISS Recruiting Team:

Carrie Wang （王璠）, Magin Yang （杨晓君）