EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We’re Offering

Paid holidays, plus sick time and vacation time Full benefit plan including, extended medical, vision and dental 100% paid by the company Life Insurance, long term disability and a salary continuance plan Tuition reimbursement plan 6% RRSP employer matching program

Compensation Range: $47800-$59700 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.  

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities · Enter sales orders policy and warranty in a timely and accurate manner, accurately code and review to eliminate product returns · Assist with pricing service work orders and quoting repairs · Compose and type routine correspondence, organize and maintain file systems, file correspondence and other records. · Service Reporting- Log all service calls in service program in a timely manner · Service invoicing · Administer PMA programs/reports · Maintain a safe, orderly and clean working environment. · Check all orders for accuracy prior to entering, to eliminate product returns · Track sales orders to ensure they are scheduled and shipped as requested · Work with Service and Sales team to assist in customer relations and communicate all problems · Receive and dispatch service calls and follow up on any calls · Coordinate service parts pickup for service tech and customers · Process material returns and monetary credits, warranty and Sales policy orders, and scrap credits · Assist with overnight bookings/transportation for out of town Service techs · Service Inventory control, and stock reordering · Occasionally prepare shipping documents · All other duties as assigned. Qualifications

Education and/or Experience: 

High school diploma or GED 2-5 year’s industry-related experience; or equivalent combination of technical education an industry experience. Customer Service skills and/or experience commensurate with position responsibilities

Language Skills

Able to read and interpret documents such as safety rules, operating instructions and procedure manuals Able to write routine reports and correspondence Able to speak effectively before groups and on the telephone Bilingual- English/French preferred

Mathematical Skills

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.

Reasoning Ability

Able to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to define problems, establish facts, and draw valid conclusions which lead to proper customer solutions

Computer Skills

Must be proficient in the use of PC based Windows Applications such as Microsoft Word, Excel, Outlook, Access and Power Point Training available for order entry processing and inventory control through the BaaN system

Overtime Requirements – May be necessary to complete assigned tasks; usually voluntary, but occasionally may be mandatory.

TRAVEL REQUIRED: None; however, overnight travel may be necessary for training opportunities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL SIGN-OFF:

The applicant has read and understands this explanation and job description. The applicant further understands that signing this document does not constitute an employment contract, implied or otherwise.

General Job Requirements Must be able to frequently bend; twist; reach; stoop; kneel or crouch. This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.

 

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/Minority/Female/Vets/Disabled