Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and a family-owned global technology group where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,400 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.
The Sales Service Engineer will work remotely, out of a home office within the position’s responsible territory which includes WI, IL, MN and IA. By establishing personal rapport with potential and actual customers, the Field Sales Service Engineer will provide highly visible customer support and technical insight while promoting our products and services to foundry customers.
Your Role and Responsibilities:
Provide technical services and sales to foundry customers. With a hands-on approach, the incumbent will respond to customer calls, plan and conduct installations and trials at customer sites for the introduction of new and/or improved products. Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods. Seek sales opportunities while ensuring customer satisfaction. Provide feedback to design teams as the end user representative, communicating deficiencies, desired updates, and configuration change requests of product. Evaluate, track, and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer. Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis. Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis. Serve as back up to distributor representatives. Actively participate in industry shows/meetings.
What is Required for the Role:
Minimum of an associate degree or technical degree in the following areas of study: metallurgy, material science, engineering, instrumentation, industrial maintenance, or related technical fields. Previous experience in a foundry or other molten metal processing facility desired. Previous technical sales experience in an industrial environment and with an innate passion for customer satisfaction and sales highly desired. Basic electrical and mechanical knowledge along with pneumatics experience. Must possess strong troubleshooting and analytical skills. Must possess strong technical understanding, product knowledge and know how to sell to customer needs. Strong interpersonal and communication skills, oral and written, required. Must possess Customer Service fundamentals - the ability to effectively deal with customer complaints. Strong computer and mobile device skills; experience with PC based systems. Must be able to work out of a home office in WI, IL, MN or IA. Relocation assistance is NOT available. Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work. Must have a valid driver’s license, good driving record, qualified to obtain a credit card for expenses, for the term of employment. Must be authorized to work in the US without requiring sponsorship now or in the future.
Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.
In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.
Keywords: Material Science, Metallurgy, Technical Sales, Service