Sales Operation Ensure data entry accuracy while performing sales order processing in CRMPreparation of sales contract documentsMaintain shared folder to record all sales related documentsCoordinate with logistics on deliveries to ensure delivery deadlines can be metCoordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check).

Service OperationHandle incoming customer enquires via service hotline and dispatching jobs to Service EngineersDaily service order processing in CRM, Mobile X, ensure data entry accuracyEnsure preventive maintenance order list is well prepared weeklyEnsure service quotations, contracts are well managedMaintain new installation ibase in systemMaintain NPS survey sending in/out on timeMaintain Utilization monthly report for Service EngineersCoordinate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing)CRM, CPQ, Mobile X TrainingConduct CRM and CPQ training/refresher course to the Sales Team when necessaryConduct CRM and Mobile X training/refresher course to the Service Engineers when necessaryKeep updated on the new features of CRMAct as the 1st level key user for CRM and adapt the new features to daily taskDemo and Inventory ManagementEnsure all local demo loan are updated in systemEnsure all spare part inventory are well tracked and tools inventory are calibrated on timeGeneral Administrative TaskWork with Sales and Service team for tender submissionWork with logistics team to purchase new tools, calibration tools and loan process.Work with quality control, sales, service team to assist recall project for product and spare partsWork with logistics on return of defective goods or exchangeWork with finance team in write-off process

Education

Degree in Business Administration, Marketing, Supply Chain or any related fields

Experience

5 years working experience with minimum 2 years’ experience in handling Administration, Order Processing and Customer ServiceBasic knowledge of logisticsExcellent interpersonal and communication skillsPleasant personality and proactive mindsetGood team player and able to multitask under tight timelinesProficiency in Microsoft Office (Word, Excel, Powerpoint), SAP and CRMGood command of spoken & written English

Your ZEISS Recruiting Team:

Pei Yee Tan