Job Objective:

Ensure the best possible customer service and satisfaction and participate in the execution of acquisition activities in accordance with agreed strategies, as well as prepare and conduct presentations.Contribute to the implementation of acquisition activities in accordance with agreed strategies, as well as preparing and executing presentations.Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.

Duties and Responsibilities: 
A Strategic business development
1. Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.
2. Participate in proposing project priorities in consultation with supervisors and participate in cross-functional workshops and meetings in consultation with supervisors.
3. Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and, if necessary, participating in the definition of departmental goals.

B Customer Relationship Management (CRM): Developing and leveraging customer potential
1. Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer.
2. Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues

3. Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation.

C Acquisition: Establishing and restoring customer contacts
1. Contribute to the implementation of acquisition activities in accordance with agreed strategies, as well as preparing and executing presentations
2. Preparation of offers in consultation with the responsible supervisor(s)

D Pricing
1. Participation in pricing and annual price negotiations with the client in consultation with the superior

E Hearing
1. Participation in the preparation and conduct of negotiations, e.g. acquisitions with medium international scope, change management, cost life cycles, refunds, framework agreements

F Drafting of contracts
1. Checking all customer contract documents against Hella's internal requirements and carrying out the necessary internal coordination (legal, quality, program management, etc.) in consultation with the superior

G Project Supervision
1. Participating in development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product-specific rationalisation and value-added measures in consultation with the program management; processing change orders placed by Hella or customers after a project phase.

2. Escalation (internal and external) of problems if the promised objectives cannot be achieved

H Other work duties
1. Supporting or controlling a department project, a sales project (national, regional, global) or an important financial KPI (GEFit, Overdues, DSO, SEK, QS, etc.)


Performing other tasks concerning this body as well
(e.g. review of suggestions for improvement as well as observance of the necessary measures of occupational safety and environmental protection in the field of activity)