Job Summary

IFF is committed to attracting, retaining, and engaging high-performing employees. We are committed to ensuring that all positions within IFF are filled with the right talent and, where appropriate, this objective is achieved by developing current employees.

At IFF, we encourage internal movement and career development both within functions and cross functions. We work to ensure the most positive experience throughout the application, hiring and transition process for all those involved, the candidate as well as their current manager and the hiring manager.

We are seeking a highly organized and customer-focused Commercial Assistant to join our team in a permanent, full-time, office-based position.
The ideal candidate will provide essential support to the account management team (sales managers), assist with CMR, pricing, technical queries, constructs and build strong relationships with customers. This role requires collaboration with various departments, including commercial, regulatory, design, operations, supply chain, and quality control, to ensure a seamless customer experience.

How you will contribute and lead:
Support Sales managers in managing CMR (Sales Force) and pricing requests.
1. Develop and maintain trustful relationships with customers, acting as their primary point of contact (when account managers are unavailable).
2. Answer technical queries, collaborating with the regulatory team and using our bespoke documentation system to ensure accurate information is provided.
3. Organize sample orders and handle customer inquiries related to samples.
4. Set up new products in the system, ensuring accurate pricing, and up-to-date information.
5. Coordinate factory trials for customers, working closely with the customer service team.
6. Set up order source documents to the systems and track timely progress.
7. Collaborate with account managers and relevant departments to streamline processes and drive efficiency.
8. Maintain accurate records of customer information, pricing, and product information.
9. Support with preparing constructs, price specifications, official letters, filling in questionnaires and requests from customers.
10. Support in organization seminars, events, workshops due to Commercial manager requests.
 

What you will need to be successful:
• Excellent written and verbal communication skills.
• Team- worker
• Strong customer service orientation and problem-solving abilities.
• Highly organized and detail oriented.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office (moderate).
• SAP and CRM (e.g., Salesforce) experience is a bonus (however in-house training will be provided).

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more