Impact is hiring a Sales Support Administrator for our Nationally ranked Best and Brightest Workplace!
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
What We Do
OverviewThe Customer Relations Team is a unified department that streamlines support for both internal and external clients. This team is responsible for managing business contracts, processing orders, handling billing, and serving as the single point of contact for all customer care needs. The Customer Relations – Sales Support role is integral to ensuring seamless contract management and responsive support, primarily for our sales teams. This position works closely with the Customer Relations teams to deliver accurate billing, maintain contract records, and facilitate efficient communication across departments, all while upholding the highest standards of service and operational excellence. ResponsibilitiesManage a high volume of incoming requests via the ticketing system.Maintain contract records in the billing system, including:
Entry of new contractsUpdates and ongoing maintenance of existing contractsMeter collection and data entryAdding or removing devices and servicesProcessing billing contracts and managing billing changesEnsure contracts comply with company standards and customer agreements.Process billing for all maintenance contracts, reviewing invoices daily for accuracy.Monitor and resolve missing meter; proactively obtain readings from customers when needed.Assist customers with invoice inquiries, providing clear explanations of base charges, overages, and adjustments.Prepare maintenance proposals and manage renewals, billing adjustments, or cancellations as required.Address internal sales requests and concerns with accuracy and efficiency.Deliver timely responses on assigned projects, tasks, and inquiries.
Things We Are Looking ForHigh school diploma or equivalent required; Associate’s or Bachelor’s degree plusExperience with e-automate or similar ERP/order management systems a plusConfidence in Microsoft Office Suite skills (Word, Excel, Outlook)Intermediate Mathematical skills.Strong communication skills (verbal and written) with a professional demeanorStrong listening skillsAbility to manage competing priorities and meet deadlines in a high-volume environmentStrong problem-solving and conflict-resolution skillsHigh attention to detail and accuracyTeam-oriented mindset with the ability to also work independentlyAdaptability to changing processes and proceduresAbility to perform in a fast-paced environmentWhy Join Us?Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits
Up to 20 days of PTO Up to 7 Paid Sick Days12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(K) & retirement plans Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)Continued education reimbursement On-going training & development opportunities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $50,000-$55,000.
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