The primary purpose of this position, also known as Fulfillment Associate is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers

Accountabilities:

Assist with the processing of orders from initial review to invoicing.  This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rulesEffectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teamsProvide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customer upon requestSupport operation processes related to order processing, contract management and account maintenance task.

Qualifications:

At least 2 years of experience in Back-office role (Order Fulfillment and Billing)Bachelor’s degree preferred but not requiredGood written and verbal and interpersonal communication skills in EnglishIntermediate in using MS Office applicationsCRM or Salesforce experience is a plusCritical and analytical thinkerKnowledge on continuous improvement (project initiated, certification) or L6S principlesHas a team player mindset with innovative ideas and strong attention to detailWork effectively in a team environment

Additional for internal applicants:

Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthMust have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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