Sales Support Analyst Location: Lodz, PL, 90-530 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role: The Sales Support Analyst role is positioned within the organization's Sales department, located in Lodz. The role will primarily collaborate with stakeholders across Sales Managers, Sales Support, Quality, Finance, Pricing, Legal etc. Its core purpose is to manage information and support various activities related to the customer (e.g., onboarding, data gathering, fulfilling sample requests, managing technical and regulatory documents, and reporting) as well as analysing data, managing information, while supporting various activities related to forecasting, customer portal maintenance, campaign management etc. This role provides opportunities for developing client-related skills, cross-functional collaboration, and exposure to various aspects of sales and customer management, making it attractive for career growth and advancement. Key responsibilities: Team & Community Management: + Collaborating with sales teams across different segments to understand their needs and provide support + Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion of project Sales Support: + Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management. + Creating and maintaining standardized sales support documentation across different teams, such as sales presentations, proposals, and contracts + Monitoring and tracking key performance indicators (KPIs) across different sales teams to evaluate the effectiveness of sales support activities Process Improvement: + Identifying areas for improvement in the sales process across different teams and implementing strategies to streamline operations + Developing and implementing standardized sales support tools, templates, and processes to enhance efficiency and effectiveness + Advancement of data management, reporting, and analytics capabilities to support data driven strategic work Stakeholder Management: + Providing support in resolving customer inquiries, issues, and complaints + Facilitating communication and collaboration between the sales teams and other shared services departments Customer Project: + Assist in proactive management of customer specific requests for product information, sample requests, agreements & documentation + Streamline data entry for customer onboarding Contract/ Pricing Management + Organize & streamline required information for tenders / bids + Support pricing and contract booking process (e.g., SSP pricing) + Support preparation of customer information and reports related to contract / pricing + Support proactive communication and monitoring of changes to customer’s contract portfolio Order Fulfillment & Post Delivery Management + Support investigations for low complexity order / invoice issues and complaints + Assist in the resolution of low complexity contract related payment blocks, rebates and commercial agreements + Develop / update dashboards for periodic review of SLAs and key Sales metrics Info Management & Data Analysis + Proactively maintain customer data and certifications across internal / external systems + Support updates and pre / post communication of trade terms and price lists + Assist in the management of credit and debit notes + Analyze planning & production data to improve decision making Sales Assistance + Support ad hoc requests for customer data and information + Manage coordination of inquiries from BC website + Support internal administrative tasks (e.g., meeting organization, office management, vendor invoicing) About you: + Bachelor’s degree required + Proficient in English + Dutch or French language will be an asset + Other european language will be an asset + minimum 2 years of prior work experience in a similar or related field + Knowledge of Salesforce (dashboards, reporting, data management) & SAP (query creations) will be an asset + Proficient with Microsoft Office Suite + Qualified for sales management and overall client handling + Exceptional data organizational, analytical & problem-solving skills with attention to detail and accuracy We offer: + Employment on a regular basis in the sweetest company in the world. + Annual bonus based on your work results. + Lunch card to be used for groceries and restaurants. + Private medical care in Lux Med (basic package fully financed by BC). + Fit Profit sports card co-financed by BC. + PPE: we care about your future, and we save money for your retirement. + Cafeteria Program as a part of Social Fund. + Group life insurance. + Hybrid working model: min. 8 days in the office a month. + As part of our work-life balance culture, we can start work between 7 am and 10 am. + Free consultation with a lawyer once a quarter. + Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. + And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests. + Daily delivery of fresh fruits and veggies to the office. + You can purchase our sweet products with a special discount. + Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. + Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. + We like to party as much as we like chocolate! We have integration budgets we can use for team events. + Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities. At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .