This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.

Accountabilities include but are not limited to:

Provide market area Risk Sales support for all customer related order requests (new and existing customers)Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processesImplements all Onboarding related requests in outlined workflow & processesProvide timely and accurate completion of essential team reports including: weekly & monthly sales reportCommunicate policy and procedural updatesIdentify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back office supportInvestigate and improve customer satisfaction issues including customer billing and invoices, order processing and CredentialingCoordinate and facilitate productivity and efficiency tools (Order To Cash workflow)Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customersBuild effective working relationships with the sales team, internal processing teams, and customersCoordinate all special projects and follow through to completionMaintain turnaround time to meet the business requirementsWork closely in a team environmentPerform other duties as assigned

Qualifications:

Bachelor’s degree holder or finished at least 2 yrs in college (any field)Years of experience: at least 1 year of BPO experienceExtensive Microsoft Office 365 knowledgeGood with shifting scheduleWilling to be exposed to change managementEagerness to learn - more on tools navigation and supporting cross functional schemesAmenable to work with minimal supervisionTech savvyBasic troubleshooting knowledgeAverage to good communications skills

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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