This associate will support the School Sales - DSR(s), Business Development and Review and/or DSMs as it relates to sales support duties and/or value-added services. This associate will interact directly with our School Account Managers and customers; he/she will need to develop and maintain strong local customer relationships as necessary. This associate will support Account Mgr. Route Coverage as an assistant to Acct. Mgr. territory support, Customer order guide Maintenance, Customer Development and Customer Review Strategies, assist with Sales Growth and/or Account Penetration tasks, enhancement of customer relationships and sustainment of customer Service Level and OEE standards.

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Essential Duties:

\n\nAccount Mgr. route coverage and assistance, facilitation and/or execution of sales route needs, maintain consistent sales associate practices and relationships; Account Mgr. / customer review for continuous improvement and evaluation of service level expectations and sales revenue/margin sustainment\nAccurate entering and processing of customer orders and requests; resolving customer questions and/or concerns; strong follow-up with sales and customer; processing outs, edits and sales reports\nAssist in facilitation of samples/cuttings for new/existing growth opportunities; coordinate with SFC specialist/resource(s), vendor/broker, customer and/or sales associate to execute on behalf of DSR and/or customer requests.\nResponsible for maintaining customers within credit terms, sales agreements and proposals\nAssist in preparation of SFC Capabilities package, resources, services, customer presentation packets including PowerPoint presentations as needed.\nCoordinate and communicate all activities between sales & their respective customer entities to ensure a smooth roll-out process for openings and Customer On-boarding Process, complete with follow-up timelines and Customer expectations metrics\nConducts research as needed and assists in development of proposals and contracts using word processing applications\nCoordinates and arranges customer/SFC meetings – scheduling and confirmation with all parties, preparation of agendas, facilities and coordination of necessary resources\nItem Rationalization from customer menu and/or product specs for OG coding prep.\nOrder Guide (OG) Coding and data export for market basket preparation.\nMarket basket development - comp savings/opportunities & collective usage Performa.\nPro-active and/or requested reporting of customer SL – OEEs, Delivery & Service Level reporting\nHandle mid to high level customer escalations from both customers and Level 1 peer associates for internal/external customer issue collaboration and resolve\nIdentify process improvement opportunities; show consistent project participation; ensure sustainment of Customer Care processes utilizing BPI methodologies.\nContribute positively to the School Sales Support team, sales community, customer account base, culture, business needs and productivity of sales goals and initiatives\nProvide support and/or guidance for customers \nResponsible for managing customer orders\nCommunicating with customers regarding out-of-stocks and substitution options\nStrengthening customer relationships\nScheduling exception deliveries\nDetermining credits for customers when appropriate\nUser Management\nAR Research & Resolution\nWill Call Orders\nASPIN Invoices/Credits/SAE Reports\nContact List Management\nCommunication with transportation team – delivery issues\nNon-invoiced – Overage/Mis-delivery/milk crate/Pallet pick up scheduling\nInventory slot check requests\nUSDA Order Management\nPerform other duties as assigned.\n\n

 Qualifications:

\n\nHigh school diploma or general education degree (GED)\nTwo years minimum of direct sales, Customer Care and/or sales support experience or two years related industry experience and/or training, foodservice experience preferred\nMust have excellent written and communication skills and ability to always interface with customers professionally via phone and email\nConsultative, solutions-oriented and value-based approach to managing account business relationships and customer resolve.\nComprehensive knowledge of SFC product categories and resources and proficient knowledge of various Order Entry processes & procedures, including web-based systems; able to facilitate customer training and/or materials for new customers.\nAccuracy of order entry processing, product rationalization, coding and building an order guide.\nMust have Microsoft Office proficient – Outlook, Word, Excel and PowerPoint and Order Writer Proficient (SmartSell, SmartDesk, SmartWeb)\nMust be able to understand the Credit Application Process and terms options and Customer Setup Processes - including Delivery Days.\nMust be flexible and willing to work the demands of the department which are subject to weekends, and holidays.\n\n

Corporate Summary: 

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At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

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Our Mission: At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

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Why work for us?

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Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.  That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.  And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs.

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Equal Opportunity Employer

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At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)