Overview Implement trade programs, customer engagement strategy and customer satisfaction agenda within digital services for B2B across Sector. Leveraging PepsiConnect platform direct connection with Customers to ensure satisfaction providing visibility, follow up and valuable insights regarding PepsiCo´s store execution and customer communication. Responsibilities Drives E2E reward program execution consistency from Pepsi Connect upload, point of sales material arrival, customer rewards and problem solving Drive customers satisfaction agenda to ensure timely and right visibility to customers, manage doubts and complaints. Tracks trade and customer rewards materias E2E process from Purchase order to placement to supplier payment Guarantee PepsiConnect app ultimate updates connected to trade and rewards strategies Manage rewards program KPIS tracking and redemption Manage technical aspect of online campaigns and keep track of its performanceManage and communication of Rewards program rules changesResponsible for rigorous uploads of all platform needed updates according to agreed upon frequencies, examples of data uploads that will take place: Customers targets Credit terms and performance against agreed terms Portfolio artwork, pack shots & descriptions Terms & Conditions All non-automated KPIs Notifications texts Work closely with platform lead and customer support resources to ensure the platform reflects offline business objectives and missing data is collected from respective resources (e.g. Targets from Sales team, Artworks from Marketing, etc…) Updating redemption status on platform if not automated to ensure proper controls Track operational and business KPI’s, create and share timely reports and updates as agreed with platform lead, eg: Platform usage and unique features utilization KPI performance, target delivery, credit terms performance, Perfect Store performance Reports integrating Online & Offline performance for holistic understanding Qualifications Business Administration, Communication or equivalent Bachelors’ degree  1 - 3 years of relevant professional experience on eCommerce, Sales development, Trade Marketing or Sales strategy Track record in data analysis, high level of comfort with data and digital systems Customer focused, adaptable, strong follow up and organizational skills Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook Results oriented Self-led, ability to work independently, teamwork Assertive Communication to all stakeholders (internal and external) Makes things happen Fluent English & Arabic oral and written communication skills Ability to quickly shift and adapt to changes as they come; proactively communicating throughout the process Ability to handle multiple tasks at the same time and prioritize