Accountabilities: 

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing. 

Responsibilities: 

Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.   

Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures. 

Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.   

Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures. 

Apply skills learned to assist with routine tasks within the implementation process providing assistance/support on implementation and maintenance projects for experienced members of the team.     

The completion of implementation tasks such as but not limited to: account setup , product configuration, data communication setup request, account audit review, product inquiry and results comparison to technical specifications, creation of product inquiry and result samples, and support of general product and system questions 

General Profile:  

Able to follow set instructions and processes to complete work. 

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. 

Has prior relevant training or related work experience.  

Has working knowledge and skills. 

Recommended Skills  

Functional Knowledge: Performs routine tasks following specific instructions or under supervision  

Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams  

Leadership: Has no supervisory responsibilities; manages own workload Problem  

Solving: Work is clearly defined and completed according to instruction  

Impact: Impacts own team through the accuracy and quality of work  

Interpersonal Skills: Uses communication skills to exchange information 

Qualifications: 

Bachelor’s Degree, preferred but not required 

Finished at least 2nd year college with 2 years relevant work experience in BPO/Shared Services (voice) 

1-2 years of in-person customer facing experience  

Persuasive Communication 

Strategic Thinking 

Building Collaborative Relationship & Fostering Teamwork 

Customer Orientation 

Must be in current role for 1 year 

Must not have received any Disciplinary Action within the past 12 months 

Must not have any Attendance and Punctuality issues in the past 12 months 

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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