Accountabilities: Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing . Responsibilities : + Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.  + Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures. + Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.  + Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures. + Apply skills learned to assist with routine tasks within the implementation process providing assistance /support on implementation and maintenance projects for experienced members of the team.    + The completion of implementation tasks such as but not limited to: account setup , product configuration, data communication setup request, account audit review, product inquiry and results comparison to technical specifications, creation of product inquiry and result samples, and support of general product and system questions General Profile : + Able to follow set instructions and processes to complete work . + Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions . + Has prior relevant training or related work experience . + Has working knowledge and skills. Recommended Skills + Functional Knowledge: Performs routine tasks following specific instructions or under supervision + Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams + Leadership: Has no supervisory responsibilities; manages own workload Problem + Solving: Work is clearly defined and completed according to instruction + Impact: Impacts own team through the accuracy and quality of work + Interpersonal Skills: Uses communication skills to exchange information Qualifications: + Bachelor’s Degree, preferred but not required + Finished at least 2nd year college with 2 years relevant work experience in BPO/Shared Services (voice) + 1-2 years of in-person customer facing experience + Persuasive Communication + Strategic Thinking + Building Collaborative Relationship & Fostering Teamwork + Customer Orientation + Must be in current role for 1 year + Must not have received any Disciplinary Action within the past 12 months + Must not have any Attendance and Punctuality issues in the past 12 months LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.