Responsibilities: + Coordinate with the Account Manager by managing ad schedules related to order processing and order submittal with accuracy and timeliness + Ensure materials for ad transmittal are adequate for production + Record and maintain customer account related activity in appropriate internal systems (AdWorks) + Proactively communicate relevant information to all customers, including but not limited to invoicing, after-sales support, tracking, changes and revisions, order submittal, etc. + Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency + Maintain positive working relationships with all contacts to promote stakeholder satisfaction and maximize performance, collaboration and execution of organizational objectives + Assist in the preparation and organizing of occasional promotional materials or email campaigns + Others duties assigned Qualifications: + Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units) + With 3 years’ work experience in a similar setting (Sales, Technical Support, Administrative and/or Customer Services) + CRM or Salesforce experience is a plus + Well-developed verbal and written communication skills (essential) + Ability to communicate with staff at all levels within a business (essential) + Advance MS Tools and electronic document managing systems + Can work seamlessly with other departments, management, and external customers + Strong problem-solving skills with great attention to details. + Ability to Analyze data from various sources and produce reporting + Strong Time Management skills, very decisive and results oriented with the ability to work under tight deadlines Additional Requirements for Internal Candidates: + Must be in current role for 1 year + Must not have received any Disciplinary Action within the past 12 months + Must not have any Attendance and Punctuality issues in the past 12 month + Must have a Successful or above rating in the last Enabling Performance cycle LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.