Title: Sales Support Coordinator Department: Sales Support Type: Full-Time, Non-Exempt Reports To: Sales Support Manager Date Modified: 04/2024 Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics Job Summary As a Sales Support Coordinator, you're the final checkpoint to ensure our customers' expectations are met for all new equipment purchases. You'll collaborate closely with Sales Representatives and Sales Leadership throughout the entire order-to-delivery process, reviewing documentation for accuracy. Serving as a liaison between internal departments and the sales team, you'll secure necessary approvals, maintain up-to-date reporting, and meet deadlines. This role demands strong customer service skills in a fast-paced environment, where multitasking and prioritization are key. Responsibilities · Order Processing and Coordination o Process and coordinate orders for Sales Representatives, ensuring accuracy and timeliness. o Analyze and manage all phases of the sales order, from receipt to delivery, while executing Irium system policies and procedures. o Maintain the order management system, ensuring accuracy of booking/billings, commissions, and gross profit. o Secure approval from appropriate sales management for items requiring prior approval, such as internal billings. · Sales Support and Documentation o Assist Sales Representatives with paperwork, maintaining proper E-Files with all required documentation. o Prepare customer acknowledgment letters and collaborate with Sales Reps to ensure monthly forecast accuracy. o Maintain regular contact with Sales Representatives regarding current month bookings, routine deadlines, and special assignments. o Maintain accurate and current stock inventory lists and MEI lists. · Communication and Coordination o Act as a liaison between the sales team, internal departments, Raymond, and other vendors, ensuring timely communications and coordination of sales functions. o Coordinate delivery and pick-up of demo and new equipment with the Cartage Department and Sales Representatives. o Work collaboratively in a team atmosphere toward the goals and objectives of the team and company. · Perform any other duties as assigned or required to support the company's overall operations and objectives. Requirements All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks. · Bachelor's or associate degree preferred, although relevant experience may be considered. · 2+ years in a sales support or customer service role, demonstrating proficiency in supporting sales operations and customer interactions. · Excellent written, verbal, and listening skills are essential for effective communication with customers, colleagues, and stakeholders. · Ability to build and maintain strong relationships with customers and internal teams, fostering trust and collaboration. · Strong desire to exceed customer needs and satisfaction, demonstrating a commitment to delivering exceptional service. · Excellent organizational skills to manage documentation, schedules, and tasks efficiently. · Ability to manage multiple tasks simultaneously, prioritizing effectively to meet deadlines and objectives. · Exhibit strong attention to detail and a sense of urgency in all tasks, ensuring accuracy and thoroughness in work. · Possess a strong math aptitude, enabling accurate calculations and analysis in sales support activities. · Must be able to readily accept challenges and adapt to changing priorities and circumstances in a dynamic work environment. · Mid-level understanding of Excel, Google Sheets, and other Microsoft products, facilitating effective data management and analysis. · Project a courteous and professional image at all times, representing the company positively in all interactions. What You’ll Need for Success · Self-Management: Must be self-structured with a high level of thoroughness, capable of managing tasks independently and efficiently. · Attention to Detail: Detail-oriented approach to ensure accuracy and quality in all tasks. · Organizational Skills: Strong organizational abilities to manage multiple tasks and priorities effectively. · Strategic Thinking: Big picture, strategic thinker who can align daily tasks with broader company goals. · Ownership and Accountability: Demonstrates a strong sense of ownership over responsibilities and outcomes. Benefits of Joining the Team Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life. Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan. Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account. Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance. Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs. Comprehensive Perks Package Including: · Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse. · Flexible Work Arrangements: This includes remote work options and flexible scheduling. · Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications. · Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us. · Company-sponsored social events and team-building activities. · Employee recognition program Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus. While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate. Travel Requirements: No travel required for this position. This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! #LP1966