This position is responsible for providing day-to-day business operational support to both internal and external customers. This role partners closely with the Sales team and other departments to drive greater efficiencies of operational processes, including contracts processing, account maintenance (renewals, cancellations, maintain account details), and various reporting activities to facilitate smooth product delivery and enhanced Sales support. Further, the role assumes responsibility and accountability for successfully completing the Global gNS Cx Operations team’s tasks and overall team goals, while ensuring high quality standards are maintained.

Accountabilities:

Ensure day-to-day operational tasks are completed in an accurate and timely manner to deliver superior customer experience and smooth on-boarding. Including: processing customer’s agreements, trials setup, tracking orders until completion, and reconciliation of orders where needed.Assumes responsibilities for basic auditing of customer agreements to ensure compliance with legal and business requirementsResponsible for daily account maintenance, including address and contact updates, invoicing, credits, account extensions, account cancellations and other operational requestsContribute to maintaining a shared knowledge database of workflows and procedures.Liaises with departments within and outside gNS Cx Operations Team such as Sales and GOTC, etc. to resolve issues relative to contracts processing.Contribute to continuous process optimizationAd-hoc duties as assigned by gNS Customer Operations

Qualifications:

At least 2 years of experience in Back-office role (Order Fulfillment and Billing)Bachelor’s degree preferred but not requiredGood written and verbal and interpersonal communication skills in EnglishIntermediate in using MS Office applicationsCRM or Salesforce experience is a plusCritical and analytical thinkerHas a team player mindset with innovative ideas and strong attention to detailWork effectively in a team environment

Additional for internal applicants:

Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthMust have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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