Sales Support / Customer Service (Ravenhall)

About Pipeline Supplies Australia

Pipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021.

PSA is a trusted and well-established specialist provider of bespoke and pre-fabricated HVAC solutions. Currently servicing Tier 1 mechanical contractors, this is an area where we’re seeing increased market demand, and complements our existing HVAC-R business.

About Reece

Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part of a fun team environment.

Company Benefits 

Ongoing career development and learningTeam member discounts on company productsPaid parental leave

At Reece, we invest in our people so you’ll receive ongoing training – plus have opportunities to advance in the business. Here, you’ll have a future you can feel good about.

The Opportunity

In this role, you would be part of a tight knit, successful team focused on delivering the highest level of customer service and satisfaction in a fast-paced environment.  

About the Role

You will be developing sound relationships with PSA Internal Sales Team and external customers for the purpose of assisting and servicing their needs, including co-ordinating the preparation of Project quotes, orders, and project data, stock allocations, schedules, and forecasts.

Liaising with all stakeholders along the project loop to ensure good information flow regarding projects from specification to product supply on Project Sites.

  

If you have a passion to learn, you’ll be given opportunities to move anywhere in the business.  

Duties for the role include but are not limited to:

Process customers’ requests for delivery / release of ordersGenerating customer quotationsDeliver prompt responses to customer enquiries on stock availability and technical informationInputting Sales OrdersLiaise with suppliers for pricing and product availabilityCoordinating deliveries and liaising with our warehouse team.Project Co-ordination including preparation of Project Quotes in accordance with discount criteria and within agreed timeframes and processing Project orders and enquiries.Scheduling of Projects and stock allocation on the system.

Our Ideal Candidate

A valid driver’s licence and relevant PC skills are requiredEmbracing the Reece values, policies, and proceduresBeing a supportive team memberCan do attitudeHave extensive customer service or Internal Sales experienceComputer literate

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remain the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.