**Sales Support Engineer (Polymers)** Engineering Los Angeles , CA, US + Added - 19/06/2025 Apply for Job **Position Summary** The Sales Support Engineer (Polymers) serves as a key technical advisor supporting both internal sales teams and external customers, specifically within the field of polymer science. While not a traditional sales role, this position focuses on answering customer inquiries, providing technical expertise, and supporting audits, product applications, and improvements. This role is ideal for candidates with a strong background in polymer engineering or material science looking for a customer-facing, problem-solving role without bench or manufacturing work. **Location: Los Angeles, CA** **Job Type:** **Full-Time | Hybrid after initial onsite training** **Pay:** **$90,000 -110,000** **Primary Responsibilities** + Respond to customer inquiries with expert advice on improving product performance, particularly in polymer processing and materials. + Support customer audits by addressing technical questions and ensuring product compliance. + Provide pre-sales and post-sales technical support, including feasibility evaluations, application guidance, product demonstrations, and troubleshooting. + Serve as a technical liaison, translating complex polymer and product data for non-technical stakeholders. + Collaborate with sales teams to understand customer challenges and deliver actionable technical solutions. + Work cross-functionally with engineering, quality, production, innovation, regulatory, and supply chain teams to resolve issues and fulfill customer requests. + Prepare and present technical documentation, white papers, feasibility studies, and customer reports. + Provide feedback to product and R&D teams on recurring customer challenges and suggestions for future improvements. + Stay updated on internal product lines, emerging polymer technologies, and customer applications. + Manage assigned technical projects, ensuring timely and accurate communication across all stakeholders. **Qualifications** **Education & Experience** + Bachelor’s or Master’s degree in Polymer Science, Engineering, or a related technical field. + 0–3+ years of experience in technical support, polymer processing, or plastic manufacturing environments. **Required Skills** + Solid understanding of polymer materials, chemistry, and processing (e.g., extrusion, injection molding, sealing, bonding, blending). + Experience in plastic manufacturing environments strongly preferred. + Strong analytical, troubleshooting, and technical problem-solving abilities. + Excellent written and verbal communication skills. + Ability to present complex technical concepts clearly to non-technical audiences. + Customer-first mindset with proven project management and organizational skills. + Proficiency in Microsoft Office; experience with CRM systems such as Salesforce is a plus.This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!INDBH We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.