Hosted Buyer:

Provide full-time customer service to all hosted buyer/ TAP queries

Provide ad-hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities

Actively support the delivery of the hosted buyer / TAP programs, call campaign, inbox management, vetting, persona profiling, tiering,  

Provide professional service and support for all Hosted Buyer / TAP attendees, striving to exceed customer expectations

Proactively seek out information about each show to provide accurate information to customers

Provide end to end customer support during the full Hosted Buyer / TAP show cycle from registration, on-site experience and post-show activities

Handle all inbound calls, and email inquires

Chase Hosted Buyers / TAP attendees through outbound email, and calls who have not registered or not selected appointment preferences

Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines and procedures

Event Registration:

Navigate and explore registration tool while understanding its content

Responsible in processing all registrations processed through a registration tool

Responsible for updating /creating data on Salesforce/ registration tool

Help with virtual event set-up and tasks within virtual event platforms

Look through to help Registration Managers in updating missing information in their setup letters

Help to keep registration spreadsheets updated on a continuous basis

Carry out meaningful conversation with internal and external client

Responsible in meeting the agreed SLAs and deadlines in the registration process

Responsible for ad-hoc support to show team including but not limited to back end, admin tasks

Carry out registration tool testing, updating registrants' profile and badges         

Data Management:

Generate leads for our events based on show brief provided by BU

Enrich current database through internet research

Update or remove existing contacts on the database through internet research

Validate existing contacts / leads on our database

Event Relations:

Execute campaigns to invite visitors to our event

Proactively calls visitors or exhibitors to disseminate information

Call potential clients and gauge their interest on our show and potentially arrange a meeting with

the exhibitors (matchmaking)

Qualifications:

Bachelor's degree holder, any degree

At least 1 year of relevant experience

Experience dealing with various stakeholders in a global perspective

Experience in lead generation preferred

Experience in back-office support for e-mails and chat

Call Taking experience

Basic knowledge in MS Word, Excel and PowerPoint

Strong analytical, quantitative an deductive reasoning skills

Keen attention to details

Strong verbal and written communication skills

Able to handle objections from customer

Excellent customer service skills

Project Coordination

Stakeholder Management





 


 











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