**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.** **We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.** **If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .** **For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf)** **.** **Location:** Mexico City **Hybrid:** Twice a week in the office (Presidente Masaryk 111) **Please apply for the role with a resume in English.** If you are looking to build your career in Sales Operations, look no further than the Sales Support Manager role at AVEVA. As a member of the Global Sales Support Team, our mission is to serve our Field Sales team with best-in-class Sales Process and Tools support and enablement to achieve Sales goals. In this role you can make a significant impact for our Field Sales team and Company every day, while building on your existing skill sets. The role will allow you to develop a variety of skills that will contribute to your career while working with a team of talented people who help our dynamic range of customers. **As a** **Sales Support Manager,** **you will:** + Lead Sales Support team providing daily Sales Support (quote creation, etc) to our Field Sales organization + Assess, prioritize, and direct incoming Sales Support requests + Monitor workload, performance, escalations, and implement corrective actions + Drive individual and team performance including timely performance assessments + Collaborate with regional Sales Support leads + Provide weekly status reporting to sales management of performance and goal achievement + Lead by example and be knowledgeable in end user use of sales process and tools + Collaborating with different AVEVA departments, including Business Operations, IT, Support, Customer Success, and Product Management to deliver and improve service to our Account Managers + Work closely with the global sales leadership, sales operations leadership, and IT to align the sales and technology roadmap and strategy, recommending changes and enhancements to sales tools and processes + Facilitate successful implementation of new programs throughout the sales organization + Foster and support an organization of continuous process improvement **Skills and Qualifications - You will have:** + A positive attitude and be able to maintain professional, high-quality working relationships with members of the company globally and regardless of background or role + Ability to problem solve and remain resilient when solutions are not obvious, do not include your ideas, or take time to implement + Ability to handle multiple, simultaneous projects in a fast-paced environment while paying very close attention to detail. + Self-starter attitude, highly motivated, disciplined, results driven, and a strong, team-focused player + Demonstrated ability to work effectively with sales organizations with managers, sellers, and very senior stakeholders + Exceptional, clear communication skills are key (in person, via video call, written and verbal) + **3+ of experience managing sales operations within a technology company** + **5+ years of experience with Salesforce or similar CRM systems** + **English language proficiency (Advanced)** + Cross-functional, matrixed stakeholder experience as well and demonstrated influencer skills are key, including the ability to influence at appropriate levels of the organization + Experience driving structured processes and leveraging analytics from large datasets to define issues, provide solutions, and drive programs + Ability to think strategically and synthesize insights and business implications from data in a meaningful way + A focus on self-learning and professional development to improve and serve others in the pursuit of business growth and personal development + Experience in developing and effectively engaging highly functioning remote teams and people **AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.** **AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.** **Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.** Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .