**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat® parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit Choose Cat Equipment Financing From Cat Financial | Cat | Caterpillar (https://www.cat.com/en\_GB/support/financing-protection.html) to learn more about Cat Financial. As the **Sales Support Manager** you will support in leading development and execution of commercial strategy of assigned products and/or markets. Responsibilities + Identifying and analyzing organization's strengths and weaknesses, and responding to opportunities in sales environment. + Supervising and coordinating the daily activities of staff engaged in promoting and selling a product; overseeing the resolution of customer complaints. + Developing and managing sales programs in alignment with long and short-term sales strategies; establishing training programs for sales team. + Managing and directing a sales force to achieve sales and profit goals; determining discount rates. **NB.** The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. What You Can Demonstrate: **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. **Industry Knowledge:** Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Negotiating:** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Business Development:** Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization. **Value Selling:** Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Consideration for Top Candidates: **Strong data analytics and ability to translate into core business action:** + Proficient in analyzing complex data sets to identify trends, patterns, and insights. + Ability to translate data-driven insights into actionable business strategies. + Experience with data visualization tools to present findings in a clear and compelling manner. + Strong problem-solving skills to address business challenges using data analytics. **Strong experience within Salesforce Development Cloud:** + Proficient in using Salesforce Development Cloud tools and features. + Strong understanding of Salesforce best practices and development methodologies. **Servant leadership mentality:** + Demonstrates a servant leadership approach, prioritizing the needs of the team and organization. + Fosters a collaborative and inclusive work environment. + Empowers team members to achieve their full potential. + Leads by example, showing humility, empathy, and a commitment to the success of others. **Strategic Commercial focus:** + Strong commercial acumen with the ability to develop and execute strategic business plans. + Experience in identifying and capitalizing on market opportunities. + Ability to drive revenue growth and profitability through strategic initiatives. + Strong understanding of market dynamics and competitive landscape. **What will Caterpillar do for you?** **Job Title:** Sales Support Manager **Salary:** £42,515 - £55,269 **Contract:** Permanent. **Hours:** Full time 37.5 hours. **Benefits:** 24 days annual leave increasing with service to 30 days, 12% performance bonus (Paid quarterly) Green Car Scheme Share Scheme Non-contributory Pension Scheme 10% Private Medical Insurance Dental and Vision Scheme Life Insurance **Travel:** 10% travel **Job reference:** R0000278987 Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit  https://www.caterpillar.com/en/careers/why-caterpillar.html Follow us on Twitter, Facebook, LinkedIn, and YouTube. **Posting Dates:** October 28, 2024 - November 8, 2024 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .