About the Role:
As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.

Responsibilities:
• Execute and refine complex sales order processes.
• Develop comprehensive and tailored customer quotes and proposals.
• Conduct in-depth analysis of sales metrics to identify trends and opportunities.
• Lead advanced product training programs and workshops.
• Draft and oversee the production of major sales documents and collateral.
• Manage extensive updates and integrity of customer databases.
• Lead strategic sales meetings and project sessions.
• Deliver exceptional customer support and resolve critical issues.
• Produce and interpret advanced sales performance reports.
• Oversee the coordination and execution of high-impact sales events.

Skills:
• Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.
• Customer Support: High proficiency in delivering exceptional customer support.
• Advanced Data Analysis: Skills in performing detailed sales data analysis.
• Training Development: Ability to design and lead comprehensive training initiatives.
• Advanced Documentation: Expertise in creating high-quality sales materials.
• CRM Expertise: Extensive knowledge and use of CRM systems.
• Strategic Planning: Skills in planning and leading strategic sales projects.
• High-Level Problem-Solving: Proficiency in resolving complex sales issues.

Level criteria P4 (for internal use only):
• Requires specialized depth and/or breadth of expertise in primary job family or field of specialization; serving as an advisor to management
• Interprets business challenges and recommends best practices to improve products, processes or services
• Leads others in solving complex problems using sophisticated analytical thought to exercise judgement and identify innovative solutions
• Works independently, with guidance in only the most complex situations; may lead projects across departments or areas with a variety of resource requirements, risk, and/or complexity
• Impacts the achievement of project objectives; work is guided by department or area policies
• Communicates difficult concepts and influences others to adopt a different point of view
• Acts as advisor on advanced and broad ranging projects