Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role Opportunity to join us as: Sales Support/Operations SoftwareOne Scope: Full-time | S&C Marketplace Delivery | Location: MX city This role is part of Software & Cloud Marketplace Delivery, plays a key role in the Off-Catalog delivery model, handling procurement and the end-to-end Software Sales Process. This role supports sellers with operational tasks to improve efficiency and maintain a strong customer experience. The ideal candidate has analytical skills, procurement expertise, and the ability to collaborate across teams. They should be proactive, adaptable, and able to perform under pressure while ensuring flawless operations. How a day-to-day would look like in this role. Run customer communications, ensuring satisfaction and proactive engagement. Be responsible for case management, including quote handling and distributor differences. Build positive relationships with Account Managers and collaborate closely with the sales team. Understand the customer lifecycle to improve service delivery. Handle long-term assignments and critical issues optimally. Handle end-to-end procurement for software purchases, from needs assessment to sourcing and negotiation. Coordinate with all teams to ensure timely and high-quality delivery. Ensure compliance with procurement policies and procedures. What we need to see from you Education: Bachelor’s degree in business administration, International Business, IT, or a related field (or equivalent experience). Language: English (minimum B2+). Experience: 1-2 years in procurement, supply chain, customer management, vendor management or customer support (preferably in the software industry). Skills: Strong customer focus, active listening, and analytical abilities. Capabilities: Experience in pricing negotiation, supplier management, and researching multiple data sources. Work Ethic: Team-oriented, reliable, and able to handle high workloads. Tools: Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow). Desired Qualifications: Technical Knowledge: Understanding of software licensing models, cloud services, and SaaS procurement. Financial Awareness: Familiarity with international taxes. Technology Skills: Experience using AI tools (e.g., Copilot). Global Experience: Exposure to North American clients and exchange programs. Soft Skills: Communication: Strong client follow-up and customer-focused interaction. Proactive and motivated to take initiative. Organization: Excellent multitasking and time management skills. Meticulous: Strong attention to detail. Problem-Solving: Solid analytical and consultative skills. Partnership: Ability to work effectively with teams. Reliability: Dedicated, responsible, and proactive. Critical Thinking: Strong decision-making skills and ability to work under pressure. ________________________________________________________________ Why should you join the team? Employee Recognitions Programs A variety of training and development opportunities A work-life balance Vacations Employee Referral Bonus Program Multicultural team interaction Giving back to society- employee initiatives ONE TREE PLANTED -> one tree for each hiring globally. Corporate events/ team buildings ________________________________________________________________ At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic. Job Function Software & Cloud