Job Summary
The Reed Exhibitions Supervisor is a Functional Supervisor responsible for supervising the timely
completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing
and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows
goals. Apart from this, the Functional Supervisor will provide assistance on General Event Support
projects – Data Management, Event Relations and Event Support
Accountabilities
Employee Performance Management
Ensure new employees are oriented to the organization, its policies, facilities, etc
Ensure that employees follow the organization’s policies and procedures
Facilitate Employee Training and Development
Manage individual and team scorecard per month
Validate individual Productivity using trackers and / or telephone system
Complete Quality Monitoring for members of the team
Monitor, assess and provide feedback about employee’s performance
Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
Conduct performance appraisal on a regular basis
Complete 100% coaching and Enabling Performance discussion with team
Develop and implement PIP (Performance Improvement Program) if performance is not adequate
Provide rewards program for employee accomplishment
Lead regular teambuilding activities including strategic planning, RE Cares, Townhall, etc.
Approve and monitor daily team attendance through Attendance Monitoring Tool
Attrition – maintain annualized negative attrition at or below 10%
Support and drive 80% attendance in at least 3 major employee engagement initiatives during the year
Support and drive 80% attendance in at least 1 major corporate social responsibility program during the year
Conflict / Crisis Management
Regularly review the needs of employees
Help, discuss, evaluate and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solution
Reporting
Submit weekly operation performance status report to Reed Exhibitions Manager
Generate monthly performance update to Business Unit stakeholder
Update all necessary reports needed by Stakeholders
Ensure all reports are accurate, updated and submitted on time
Operational Improvement
Productivity – Achieve specific and identified team targets
Completeness and Timeliness – Achieve team deliverables within Turn Around Time
Quality / Accuracy – Achieve specific and identified team target accuracy and quality measures
Stakeholder Management – conduct monthly operations review and execute action items agreed with the business unit
Receive, review and monitor and manage workload and assignments of the team
Manage stakeholder expectations regarding deadlines, quality and efficiency
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Manage and facilitate the corrective action process, partnering with the manager
Conduct effective workforce planning and responsible for individual career development
Participate in the implementation of support plans for product integrations and company acquisitions
Process audit – support annual process audit activities
Operations Standard – support compliance with established processes
Functional Accountabilities
Data Management:
Generate leads for our events based on show brief provided by Business Unit
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our database
Event Relations:
Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)
Event Support:
Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
Hard/Technical, Soft Skills and Complimentary
Excel Advanced
CRM systems Intermediate
PowerPoint Intermediate
Other Qualifications/Requirements:
Bachelor’s degree or equivalent experience
5 – 7 years of Leadership experience required
3 – 5 years’ experience in a customer contact environment preferred
Strong written and verbal communication, problem solving, project management and delegation skills
Responsible for team’s people leadership, employee engagement, staff development and performance management
Has a strong sense of ownership relating to tasks and responsibilities
Organized and very systematic in handling tasks at hand
Very proactive in stakeholder management, project ownership and team coordination
Very decisive and results oriented
Project and time management skills, demonstrated by the ability to manage a number of projects at the same time
Strong commitment to performance and team success
Applicants must be willing to work in flexible/rotating schedule depending on business needs
Proficient in German and / or French
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120..
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