JOB OVERVIEW:

This position is responsible for assisting in a range of sales related activities and customer support to help Henry Schein’s sales representatives within the designated Region(s) increase customer engagement, grow sales, increase their territory share, and close new opportunities.   This role supports all FSCs, RMs, RSMs, MSMs, Outbound Telesales Representatives and Specialists in a designated Region(s) and performs key responsibilities in accordance with common best practices developed centrally by Henry Schein so as to ensure a streamlined, consistent experience for our customers and TSMs.

KEY RESPONSIBILITIES: 

25% Help troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team20% Handle administrative requests brought by the team in accordance with expectations outlined by the sales support and Telesales leadership teams.10% Provide the sales team with data reports and sales guides at the guidance of leadership10% Monitor sales performance through sales tracking tools and report progress to sales representatives10% Work with sales managers to create and implement targeted sales strategies10% Monitor new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales10% Provide excellent internal customer service by staying on top of pending orders and customer requests5% Assist in planning and executing local sales events at the direction of the Regional or Multisite Manager

SPECIFIC KNOWLEDGE & SKILLS: 

Preferred proficiency in relevant programs including Salesforce.com, Smartsales, Smartsheets, and Microsoft Office. Ability to quickly learn and master other internal programs used by the sales and Telesales teamsProficiency in data analysis to turn sales data into actionable recommendationsStrong communication, presentation, and training abilities.Previous knowledge of sales practices and customer service expectations.Demonstrated ability to manage teams, locally and remotely, and keep them engaged

GENERAL SKILLS & COMPETENCIES: 

Strong time management skills and the ability to prioritize workVery good attention to detail and accuracyCustomer service oriented and ability to work with and resolve complex issuesAbility to plan and arrange activitiesExcellent interpersonal communication skillsExcellent  written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskAbility to manage conflictCapacity to work effectively under pressureAnalytical thinkingOversee small projectsIdentify and recommend continuous improvement opportunitiesEstablish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: 

Typically 4 or more years of related experience.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $40,053 - $62,583 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include:  Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers